Customer Experience Specialist — Training & Bonus

Metacom Careers; Misamis Oriental; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Job summary

Metacom Careers in Cagayan De Oro City, Misamis Oriental, is seeking a Customer Service Representative to provide excellent support to clients via phone and email. The role focuses on delivering friendly service and accurate information to resolve inquiries efficiently.

You'll join a team that values a positive attitude and a willingness to learn. Training sessions will enhance product knowledge and call centre proficiency, with opportunities for performance-based incentives.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience: 0–2 years in customer service or related field.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with call centre operations.
• Positive attitude and willingness to learn.

Responsibilities

• Provide exceptional customer service and support to clients via phone and email.
• Address customer inquiries and resolve issues promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and service delivery.
• Participate in training sessions to develop skills and product knowledge.

Skills

Strong communication

Interpersonal skills

English proficiency

Call centre operations

Education

High School Diploma or equivalent

Job description

Metacom Careers in Cagayan De Oro City, Misamis Oriental, is seeking a Customer Service Representative to provide excellent support to clients via phone and email. The role focuses on delivering friendly service and accurate information to resolve inquiries efficiently.

You'll join a team that values a positive attitude and a willingness to learn. Training sessions will enhance product knowledge and call centre proficiency, with opportunities for performance-based incentives.