Entry-Level CSR: Customer Care & Support Specialist

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Philippines; On-site; PHP 254,000 - 304,000; Full time

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. is seeking enthusiastic and customer-focused Customer Service Representatives to join our team in Cagayan de Oro, Misamis Oriental.

This is a full-time role offering an opportunity to build a career in customer service with comprehensive on-the-job training. No prior BPO experience is required; you will handle inquiries, provide information, and resolve concerns with empathy.

Qualifications

• High school diploma or equivalent qualification as a minimum.
• Strong verbal and written communication skills in English.
• Excellent listening and problem-solving abilities.
• Patience and empathy when dealing with diverse customer situations.
• Ability to work effectively in a team-oriented environment.
• Reliable attendance and punctuality.
• Computer literacy and ability to learn new systems quickly.
• Prior customer service or BPO experience is not required, as we welcome candidates from all backgrounds.
• Willingness to undergo comprehensive training and development.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy
• Address customer enquiries, complaints and requests in a timely and effective manner
• Provide accurate information about products and services to customers
• Document customer interactions and maintain detailed records in the system
• Follow company protocols and procedures consistently whilst maintaining quality standards
• Identify opportunities to enhance customer satisfaction and loyalty
• Escalate complex issues to supervisors or specialists when necessary
• Collaborate with team members to achieve departmental goals and targets

Skills

English proficiency

Communication

Listening

Empathy

Teamwork

Punctuality

Computer literacy

Training readiness

Education

High school diploma or equivalent

Job description

VALEROS VELASCO BUSINESS SOLUTIONS INC. is seeking enthusiastic and customer-focused Customer Service Representatives to join our team in Cagayan de Oro, Misamis Oriental.

This is a full-time role offering an opportunity to build a career in customer service with comprehensive on-the-job training. No prior BPO experience is required; you will handle inquiries, provide information, and resolve concerns with empathy.