CSR- Non Voice Support

ALL RESOURCE CORPORATION; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

All Resource Corporation is seeking a Customer Service Representative - Non Voice Support to join our on-site team in Cagayan de Oro, Misamis Oriental. This full-time role focuses on email, chat, and ticketing support, delivering high-quality customer care through non-voice channels.

You will handle inquiries, document interactions, and work toward performance targets while maintaining professionalism and knowledge of our products and policies.

Qualifications

• High school diploma or equivalent required.
• Strong written communication skills and customer-service orientation.
• Proficient in keyboarding and common digital tools.
• Experience with email, chat, and ticketing systems is a plus.

Responsibilities

• Respond promptly to customer inquiries via email, live chat, and support tickets.
• Provide accurate information and first-contact resolution when possible.
• Document all interactions and resolutions in the designated systems.
• Follow company protocols to ensure consistent service quality.
• Manage multiple inquiries while maintaining professionalism and accuracy.
• Escalate complex issues to senior staff when needed and follow up.

Skills

Excellent written communication

Customer service orientation

Typing and digital tools

Time management

Attention to detail

Professional demeanor

Non-voice channel handling

Independent work

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Email/Chat platforms

Ticketing systems

Job description

About the role

All Resource Corporation is seeking a Customer Service Representative - Non Voice Support to join our growing team in Cagayan de Oro, Misamis Oriental. This is a full-time position based on-site, offering you the opportunity to provide exceptional customer service through non-voice channels such as email, chat, and ticketing systems. In this role, you will be at the forefront of our customer engagement strategy, delivering support that reflects our commitment to excellence and client satisfaction. You will work within our Management & Change Consulting division, supporting our diverse client base with professionalism and attention to detail.

Key responsibilities

• Respond promptly and professionally to customer inquiries received through email, live chat, and support ticketing systems
• Provide accurate information and effective solutions to resolve customer issues and concerns on the first contact whenever possible
• Document all customer interactions and resolutions in the designated systems to maintain comprehensive records
• Follow company protocols and guidelines to ensure consistent service quality across all customer communications
• Manage multiple customer inquiries simultaneously while maintaining high standards of professionalism and accuracy
• Escalate complex issues to senior support staff or management when necessary, ensuring appropriate follow-up
• Contribute to continuous improvement by providing feedback on common customer issues and potential process enhancements
• Maintain knowledge of company products, services, and policies to provide informed and reliable support
• Meet or exceed established performance metrics including response times, resolution rates, and customer satisfaction targets

What we're looking for

• Excellent written communication skills with the ability to convey complex information clearly and concisely through non-voice channels
• Strong customer service orientation with a genuine commitment to resolving customer issues and ensuring satisfaction
• Proficiency in typing and digital communication tools, including email, chat platforms, and ticketing systems
• Ability to work independently and manage time effectively whilst meeting strict performance targets
• Attention to detail and accuracy in documenting customer interactions and information
• Professional demeanor and ability to remain calm and courteous when handling difficult customer situations
• High school diploma or equivalent qualification
• Familiarity with customer service best practices and experience in a support role, either in voice or non-voice environments
• Proficiency in Microsoft Office applications and comfort learning new software systems
• Ability to work flexible hours, including potential weekend or evening shifts depending on business requirements

What we offer

• At All Resource Corporation, we are committed to supporting the wellbeing and professional development of our team members.
• We offer competitive compensation packages commensurate with experience and performance.
• Our workplace culture emphasises collaboration, continuous learning, and career advancement opportunities.
• We provide a supportive environment where your contributions are valued and recognised.
• Additional benefits include access to professional development programmes, health and wellness initiatives, and a positive team atmosphere that encourages innovation and engagement.

About us

All Resource Corporation is a dynamic organisation operating within the Management & Change Consulting sector. We are dedicated to delivering high-quality solutions and exceptional service to our clients across diverse industries. Our team comprises skilled professionals committed to driving positive change and supporting organisational success. We pride ourselves on our client‑centric approach, ethical business practices, and inclusive workplace culture. At All Resource Corporation, we believe that our people are our greatest asset, and we are invested in creating an environment where talented individuals can thrive and make meaningful contributions to our shared goals.