CSR-Non Voice

ALL RESOURCE CORPORATION; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Professional development

Comprehensive training

Collaborative team

Clear metrics & recognition

Flexible scheduling

Benefits & wellness

Job summary

ALL RESOURCE CORPORATION is seeking a dedicated CSR-Non Voice in Gusa, Cagayan de Oro. This full-time role focuses on delivering excellent customer service through email, chat, and other non-voice channels, strengthening relationships and supporting our retail and consumer products business.

You will handle inquiries, provide accurate product information, assist with purchases, and maintain precise records, while collaborating with teammates to meet service targets and policies.

Qualifications

• Excellent written communication and professional email responses.
• Strong customer service orientation with a genuine desire to help customers.
• Proficiency in using computer systems, email platforms, and customer service software.
• Attention to detail and accuracy in recording customer information and transactions.
• Ability to multitask and manage multiple customer inquiries simultaneously.
• Problem-solving skills with the ability to think critically and find effective solutions.
• Patience and empathy when dealing with difficult or dissatisfied customers.
• Reliability and commitment to maintaining consistent performance standards.
• Basic knowledge of retail and consumer products is advantageous.
• Fluency in English; additional languages are a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries through email, chat, and other non-voice communication channels.
• Provide accurate product information and assist customers with purchasing decisions.
• Resolve customer complaints and concerns in a courteous and efficient manner.
• Process customer transactions and orders accurately whilst maintaining data integrity.
• Maintain comprehensive records of customer interactions and follow up on pending issues.
• Identify and expose complex customer issues to appropriate departments or management.
• Collaborate with team members to meet departmental targets and service level agreements.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills

Written communication

Customer service orientation

Multitasking

Attention to detail

Problem solving

Reliability

English fluency

Retail knowledge

Tools

Email platforms

Customer service software

Job description

About the role

We are seeking a dedicated CSR-Non Voice to join the ALL RESOURCE CORPORATION team in Gusa, Cagayan de Oro, Misamis Oriental. This is a full-time position that plays a vital role in delivering exceptional customer service through non-voice channels. In this role, you will be the crucial link between our customers and our organisation, ensuring that every interaction reflects our commitment to excellence and customer satisfaction. Your work will directly contribute to building strong customer relationships and maintaining the reputation of our retail and consumer products business.

Key responsibilities

• Respond promptly and professionally to customer inquiries through email, chat, and other non-voice communication channels

• Provide accurate product information and assist customers with purchasing decisions

• Resolve customer complaints and concerns in a courteous and efficient manner

• Process customer transactions and orders accurately whilst maintaining data integrity

• Maintain comprehensive records of customer interactions and follow up on pending issues

• Identify and expose complex customer issues to appropriate departments or management

• Contribute to a positive customer experience by delivering consistent and high-quality service

• Collaborate with team members to meet departmental targets and service level agreements

• Stay updated on product knowledge and company policies to provide accurate information

What we're looking for

• Excellent written communication skills with the ability to compose clear and professional responses

• Strong customer service orientation with a genuine desire to help customers

• Proficiency in using computer systems, email platforms, and customer service software

• Attention to detail and accuracy in recording customer information and transactions

• Ability to multitask and manage multiple customer inquiries simultaneously

• Problem-solving skills with the ability to think critically and find effective solutions

• Patience and empathy when dealing with difficult or dissatisfied customers

• Reliability and commitment to maintaining consistent performance standards

• Basic knowledge of retail and consumer products is advantageous

• Fluency in English; additional languages are a plus

What we offer

• Competitive salary and performance-based incentives

• Opportunities for professional development and career advancement within the retail sector

• Comprehensive training programme to develop your skills and product knowledge

• A supportive and collaborative team environment

• Clear performance metrics and recognition for outstanding contributions

• Flexible scheduling options where possible to support work-life balance

• Employee benefits and wellness initiatives

About us

ALL RESOURCE CORPORATION is a respected organisation operating in the Retail & Consumer Products sector, committed to delivering quality products and exceptional service to our customers. We pride ourselves on our customer-centric approach and our team of dedicated professionals who are passionate about making a difference. Our company values integrity, excellence, and continuous improvement, creating a workplace where employees feel valued and motivated to succeed. We are growing rapidly and looking for talented individuals to join us on this exciting journey.