Onsite Non-Voice Retail CSR — Davao (Chat & Email)

Private Advertiser; Davao City; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

HMO and benefits

Training and development

Career growth opportunities

Job summary

Private Advertiser is hiring for a Pure Non-Voice Retail Account Customer Service Representative to join our onsite team in Davao City. The role focuses on written communication via chat and email, handling inquiries, and ensuring customer satisfaction.

Ideal candidates have at least 1 year of BPO experience, strong written English, and the ability to multitask across multiple applications. Onsite work in Davao City is required, with opportunities for training and career growth.

Qualifications

• 1 year BPO experience required.
• High School graduate or Senior High School graduate.
• Good written English communication skills.
• Basic computer and internet navigation skills.
• Ability to multitask and navigate multiple applications.
• Willing to work onsite in Davao City.

Responsibilities

• Handle customer inquiries through chat, email, and other non-voice channels.
• Assist customers with product information, orders, and availability.
• Process concerns involving deliveries, returns, refunds, and exchanges.
• Resolve online shopping and account-related issues.
• Document customer interactions and provide appropriate solutions.
• Maintain customer satisfaction and service quality standards.

Skills

Written English communication

Multitasking

Chat & email etiquette

Basic computer skills

Education

High School diploma

Job description

Private Advertiser is hiring for a Pure Non-Voice Retail Account Customer Service Representative to join our onsite team in Davao City. The role focuses on written communication via chat and email, handling inquiries, and ensuring customer satisfaction.

Ideal candidates have at least 1 year of BPO experience, strong written English, and the ability to multitask across multiple applications. Onsite work in Davao City is required, with opportunities for training and career growth.