HS Grad | Hotel Reservation | Non-Voice CSR | Weekends Off | Quezon City
Caldwell Communications Consultancy Philippines
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Benefits offered by this job
Job summary
Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for hotel reservations in Metro Manila. This on-site role involves handling booking inquiries, processing modifications, and cancellations with a focus on accuracy and guest satisfaction.
We offer paid training from day one, competitive pay with incentives, and opportunities for career growth in a supportive, team-first environment. Flexibility with shifts including nights and weekends is provided.
Qualifications
- At least High School or Senior High School graduate.
- Customer-focused and detail-oriented.
- Basic computer literacy required.
Responsibilities
- Handle reservation inquiries via phone, chat, or email.
- Assist with booking, modification, and cancellation requests.
- Provide accurate hotel details, pricing, and amenities.
- Document interactions in the system.
- Escalate complex cases to supervisors.
Skills
Education
Job description
Caldwell Communications Consultancy Philippines
On-site - Quezon City Fresh Graduate/Student High/Senior High School Full-time
Medical Reimbursement
Health Insurance, HMO
Customer Service Representative – Hotel Reservations
Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.
- Handle reservation inquiries via phone, chat, or email
- Assist with booking, modification, and cancellation requests
- Provide accurate hotel details, pricing, and amenities
- Document interactions in the system
- Escalate complex cases to supervisors
- Maintain quality and satisfaction metrics
- Shifts include nights, weekends, and holidays
- Paid training on hotel reservation systems and company processes
- At least High School or Senior High School graduate
- Customer-focused and detail-oriented
- Basic computer literacy
- Willing to work onsite in Metro Manila
- Competitive pay and incentives
- Career growth and skill-building opportunities
- Collaborative and supportive team environment
Start your career in hotel reservations at Caldwell and ensure smooth guest experiences.
English Language Customer Service Scheduling Interpersonal Skills Call Centre
HR Manager Caldwell Communications Consultancy Philippines
Active within three days
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