Flight Booking Specialist | Fresh Grads & Career Shifters Welcome

Caldwell Communications

Philippines

On-site

PHP 264,000 - 316,000

Full time

3 days ago

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Benefits offered by this job

Performance incentives

Paid training from Day 1

Continuous learning and upskilling

Career growth opportunities

Full-time onsite employment

Job summary

Caldwell Communications in Quezon City is seeking a Travel Account Customer Service Representative. You will assist customers with flight and hotel reservations, changes, and travel inquiries, building essential customer service skills.

Fresh graduates are welcome and no prior BPO experience is required; paid training starts Day 1, with opportunities for growth and learning travel systems. Onsite with shifting schedules.

Qualifications

High School or Senior High School graduate.
No travel or BPO experience required.
Fresh graduates welcome; career shifters encouraged.
Good English communication skills and basic computer skills.

Responsibilities

Assist customers with flight and hotel reservations.
Handle booking changes, cancellations, and rebooking requests.
Provide travel and itinerary information.
Assist with baggage, schedules, and travel policies.
Process reservation updates and customer requests.
Address travel-related concerns and provide appropriate solutions.
Document customer interactions accurately.
Escalate complex concerns when needed.
Follow quality, productivity, and customer service standards.

Skills

English communication

Customer service

Problem-solving

Basic computer skills

Attention to detail

Education

High School or Senior High School graduate

Job description

Customer Service Representative – Travel Account | Caldwell Communications – Quezon City

Ready for a New Career Journey

Maybe you're looking for better income, new skills, or your first opportunity in the BPO industry. It can be difficult to get started when many travel and customer service roles require previous experience.

At Caldwell Communications, you can start where you are and learn along the way. As a Travel Account Customer Service Representative, you'll assist customers with reservations, booking changes, and travel-related concerns while building valuable customer service skills.

Salary & Benefits

Up to ₱26,000 monthly basic salary
Performance incentives and bonuses
Paid training from Day 1
Continuous learning and upskilling
Career growth opportunities
Full-time onsite employment

Qualifications For a Travel Account Customer Service Representative

High School or Senior High School graduate

No BPO Or Call Center Experience Required

No travel experience required

Fresh graduates and first-time job seekers welcome

Career shifters encouraged to apply

Good English communication skills

Customer service and problem-solving skills

Basic computer and typing skills

Good attention to detail

Willing to learn travel systems and processes

Willing to work onsite and shifting schedules

Your Day-to-Day

Assist customers with flight and hotel reservations
Handle booking changes, cancellations, and rebooking requests
Provide travel and itinerary information
Assist with baggage, schedules, and travel policies
Process reservation updates and customer requests
Address travel-related concerns and provide appropriate solutions
Document customer interactions accurately
Escalate complex concerns when needed
Follow quality, productivity, and customer service standards

What Happens After You Apply

Selected applicants will receive paid training covering travel processes, reservation systems, and customer service procedures before handling customer interactions.

As you gain experience, you can develop skills that may lead to opportunities in Quality Assurance, Training, Workforce Management, Team Leadership, or Operations.

Job Details