Night Supervisor

Valero Grand Suites by Swiss-Belhotel; Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive Basic Salary

Monthly Performance Incentive

HMO Coverage

Free Duty Meal

Learning & Career Development Opportun

Career Growth Opportunities

Positive & Supportive Team Culture

Employee Recognition Programs

Job summary

Valero Grand Suites by Swiss-Belhotel Makati is seeking a Night Supervisor to lead the overnight Front Office team and ensure seamless check-ins, audits, and guest satisfaction.

You will oversee night audit procedures, revenue reconciliation, and cross-department coordination, while coaching staff and maintaining brand standards.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 2–3 years of Front Office experience in a hotel.
• 1 year supervisory or Night Audit experience preferred.
• Knowledge of hotel accounting and financial control.
• Excellent English communication skills.
• Willing to work night shifts, weekends, and holidays.

Responsibilities

• Supervise Front Office operations during the night shift and ensure smooth check-in and check-out procedures.
• Monitor room availability, occupancy, room assignments, VIP arrivals, upgrades, and overbooking.
• Coordinate with Housekeeping, Security, Engineering and other departments to ensure smooth overnight operations.
• Oversee Night Audit and end-of-day closing procedures.
• Review and reconcile Front Office transactions, cash, guest and city ledgers, and other revenues.
• Verify room rates, discounts, complimentary/house-use rooms, upgrades and other revenue-related transactions.
• Investigate and report financial discrepancies and ensure accurate completion of required reports.
• Handle guest requests, concerns, and complaints professionally and efficiently.
• Provide service recovery within authorized limits and ensure guest satisfaction.
• Supervise, coach, and support Front Office associates during the night shift.
• Monitor staff attendance, grooming, productivity, and policy compliance.
• Act as senior hotel representative during overnight operations and coordinate emergencies.
• Prepare and review Night Audit, Daily Revenue, Occupancy, House Count, and other reports.
• Maintain shift logs and communicate pending concerns to the morning team.
• Ensure compliance with SOPs, brand standards, safety, cash handling, and data privacy.

Skills

Leadership

Communication

Attention to detail

Multi-tasking

PMS proficiency

Excel

Word

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field

Tools

Opera

Oracle Opera Cloud

Protel

Fidelio

Job description

Key Responsibilities

Front Office & Night Operations

• Supervise Front Office operations during the night shift and ensure smooth check-in and check-out procedures.
• Monitor room availability, occupancy, room assignments, VIP arrivals, upgrades, and overbooking situations.
• Ensure compliance with hotel service standards and proper shift handover to the morning team.
• Coordinate with Housekeeping, Security, Engineering, and other departments to ensure smooth overnight operations.

Night Audit & Financial Control

• Oversee Night Audit and end-of-day closing procedures.
• Review and reconcile Front Office transactions, cash, credit cards, guest and city ledgers, and other hotel revenues.
• Verify room rates, discounts, complimentary/house-use rooms, upgrades, and other revenue-related transactions.
• Investigate and report financial discrepancies and ensure accurate completion of required reports.

Guest Service

• Handle guest requests, concerns, and complaints professionally and efficiently.
• Provide appropriate service recovery within authorized limits.
• Ensure a high level of guest satisfaction and service throughout the night shift.

Leadership & Safety

• Supervise, coach, and support Front Office associates during the night shift.
• Monitor staff attendance, grooming, productivity, and compliance with hotel policies and SOPs.
• Act as the senior hotel representative during overnight operations.
• Respond to and coordinate emergencies, security incidents, and other critical situations.

Reporting & Compliance

• Prepare and review Night Audit, Daily Revenue, Occupancy, House Count, and other required reports.
• Maintain accurate shift logs and ensure proper communication of pending concerns to the morning team.
• Ensure compliance with hotel SOPs, brand standards, safety procedures, cash-handling policies, and data privacy requirements.
  

Required Competencies

• Strong leadership, decision-making, and problem-solving skills
• Excellent communication and guest service skills
• Strong attention to detail and financial reconciliation skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in hotel PMS such as Opera, Oracle Opera Cloud, Protel, Fidelio, or similar systems
• Knowledge of Microsoft Office, particularly Excel and Word
  

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Minimum 2–3 years of Front Office experience in a hotel environment.
• At least 1 year of supervisory or Night Audit experience is preferred.
• Knowledge of hotel accounting and financial control principles.
• Excellent English communication skills.
• Willing to work overnight shifts, weekends, and holidays.
  

Key Performance Indicators

• Accurate and timely completion of Night Audit and financial reconciliation
• Minimal or no unresolved financial discrepancies
• Positive guest satisfaction and effective complaint resolutionComplete and accurate shift handover and reports
• Compliance with hotel, safety, and brand standards
• Effective supervision and performance of the night shift team
  

Authority

The Night Supervisor is authorized to:

• Make operational decisions during the overnight shift.
• Handle guest concerns and service recovery within approved limits.
• Coordinate emergency and security responses.
• Authorize room moves and upgrades in accordance with hotel policies.
• Escalate critical operational, financial, guest, or security concerns to the Manager on Duty or senior management.
  

Why Join Valero Grand Suites by Swiss-Belhotel Makati?

At Valero Grand Suites by Swiss-Belhotel Makati, we believe our people are at the heart of our success. Join our team and grow your hospitality career with an international hotel brand.

Employee Benefits

• Competitive Basic Salary
• Monthly Performance Incentive
• HMO Coverage
• Free Duty Meal
• Learning & Career Development Opportunities
• Career Growth Opportunities
• Positive & Supportive Team Culture
• Employee Recognition Programs

Be part of a team where your leadership makes a difference.