Front Desk Night Shift Supervisor

PrimeNex; Makati; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Holiday Gifts

Job summary

A prominent hotel in Metro Manila is seeking a Front Desk Night Supervisor to ensure smooth operations during the night shift. The role requires managing front desk and housekeeping activities while addressing guest concerns to maintain high levels of satisfaction. Candidates should possess strong leadership skills, prior supervisory experience, and a Bachelor's degree. This full-time position offers a performance bonus and is on-site in Makati.

Qualifications

• 1-3 years of experience in hotel operations or front desk supervisory role.
• Ability to manage staff and conduct performance evaluations.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure smooth hotel operations during the night shift.
• Manage front desk and housekeeping activities.
• Handle guest concerns and maintain strong guest relations.
• Conduct regular property inspections.
• Participate in financial tasks and maintain cost control.

Skills

Leadership skills

Customer service

Communication abilities

Organizational skills

Attention to detail

Education

Bachelor's degree

Job description

Job Description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Employee Recognition & Rewards

Performance Bonus, Holiday Gifts

Front Desk Night Supervisor – Duties & Responsibilities

The Front Desk Night Supervisor is responsible for ensuring smooth and efficient hotel operations during the night shift while contributing to the overall success of the hotel in terms of revenue, guest satisfaction, and staff performance.

The role includes coordinating front office activities and overseeing both front desk and housekeeping operations. The supervisor ensures that daily operations run efficiently, checks room availability status, and monitors staff attendance against schedules. Regular property inspections are conducted to ensure compliance with hotel standards and procedures.

The supervisor is responsible for managing staff, including interviewing, hiring, training, and evaluating employee performance. They provide coaching and retraining to Guest Service and Housekeeping teams and ensure accountability across all team members. Maintaining open communication across departments is essential.

In terms of guest services, the supervisor handles guest concerns and complaints, responds to inquiries about hotel services and policies, and maintains strong guest relations both in person and over the phone. The role also involves ensuring high levels of customer satisfaction, monitoring guest feedback and reviews, and assisting guests who require additional support.

Administrative responsibilities include maintaining department logbooks, ensuring proper communication between teams, and supporting other departments to improve overall hotel performance.

The supervisor also participates in financial tasks such as setting room rates, managing cash funds and petty cash, handling purchasing activities, and supporting profitability and expense control.

The role requires ensuring that all areas of the hotel are well maintained, reporting maintenance issues, and coordinating with external service providers such as laundry, maintenance, and waste management. The supervisor also works with inspectors to ensure compliance with regulations.

Leadership responsibilities include working closely with the Hotel Manager and Supervisor to oversee employees, maintenance, sales, and overall operations. The role supports goal setting, cost control, and continuous improvement of hotel services.

The supervisor is also responsible for maintaining safety and security by coordinating with security personnel and ensuring that safety procedures are followed.

The position requires strong leadership skills, excellent customer service and communication abilities, good organizational skills, attention to detail, and the ability to act quickly and effectively in resolving issues.

Working Location

Makati

Safety Notice

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID
• requires you to provide a guarantee or collects property
• forces you to invest or raise funds
• collects illicit benefits
• or other illegal situations