Assistant Front Officer Manager

Eton Properties Philippines, Inc.

Makati

On-site

PHP 279,000 - 446,000

Full time

14 days+

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Benefits offered by this job

Performance incentives

Duty meal

HMO for 2 dependents

Group life insurance

15 vacation and 15 sick leaves

Parking

Job summary

A leading hospitality firm in Makati is seeking a Front Office Manager to lead operations ensuring total guest satisfaction while managing a team. The ideal candidate will possess a Bachelor's degree and have 1-3 years of experience in front office operations. Strong leadership and communication skills are crucial. Responsibilities include training staff, managing room sales, and maintaining relations with the accounting department. Compensation consists of a basic pay, performance incentives, and benefits including HMO for dependents.

Qualifications

1–3 years in front office operations, previous experience as a Front Desk Supervisor or Senior Agent.
Proficiency in PMS and basic accounting principles.
Strong communication skills, both oral and written.
Proficiency in PMS (Optima) and MS Office; basic accounting knowledge.

Responsibilities

Ensure Front Office operation runs smoothly and achieve total guest satisfaction.
Select and train Front Office personnel to their maximum potential.
Control Room Sales and maximize revenues using effective Yield Management techniques.
Coordinate with Accounting Department on all Cashiering functions.
Monitor room status and maintain communication with Housekeeping.
Perform duties as assigned by Management.

Skills

Leadership

Problem-solving

Customer service

Organizational skills

Education

Bachelor’s or Associate degree in Hospitality Management, Tourism, or Business Administration

Tools

Optima

Microsoft Office

Basic accounting

Job description

Job Description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

To ensure Front Office operation runs smoothly and the Goal of “Total Guest Satisfaction” is attained. To ensure efficient and courteous services to all guest, observance of Policies and Procedures and to increase Average Room Rate (ARR), Occupancy and Room Revenue.

Responsibilities

Operational Task

To ensure the best FrontOffice personnel are selected and trained to their maximum potential.
Promote HUMAN RESOURCES Development for all Front Office employees by Planning, Organizing, Directing /Motivating and by establishing effective controls on expenditures and performance.
To ensure the services provided by all FO employees, meet or exceed established policies and procedures and to achieve the highest levels of guest satisfaction and comfort.
To inspect guestrooms,public areas and Hotel vehicles to ensure orderliness and cleanliness standards are maintained.
To stay well informed of any changes in the property’s policies and procedures, as well as to keep abreast with trends and technological innovations within the hospitality industry.
To perform any other duties s assigned by the Management

Profit and Loss

To control Room Sales and maximize revenues by effective Yield Management techniques.
To prepare annual Budgets for the Front Office Department & regularly report status to the AGM.
To implement all key-control procedures and participate in all matters relating to guestrooms’ safety and security.

Cashiering and Control

To coordinate with Accounting Department on all Cashiering functions and Credit procedures concerning the Front Office.
To ensure adherence to established accounting policies and procedures

Guest Room Control

To have a thorough knowledge of room categories, rates, amenities, facilities and services of the property.
To monitor room status and maintain clear lines of communication with the Housekeeping Dept. and all other departments within the property.

Perform other tasks requested or assigned by the Director of Operations and COO/ OIC- TMS.

Key Qualifications & Requirements

Education: Bachelor’s or Associate degree in Hospitality Management, Tourism, or Business Administration.

Experience: 1–3 years in front office operations, with previous experience as a Front Desk Supervisor or Senior Agent.

Technical Skills: Proficiency in PMS such as Optima, Microsoft Office, and basic accounting principles.

Key Competencies: Strong leadership, problem-solving, customer service, and organizational skills.

Language Skills: with strong communication skills (oral and written)

Work Schedule