Night Audit Agent, Front Office

Solaire Resort; Quezon City; On-site; PHP 201,000 - 301,000; Full time

Job summary

Solaire Resort in Quezon City, Philippines is seeking a diligent Night Audit professional to balance ledgers, oversee night operations, and ensure seamless arrivals for guests. The role requires accurate data entry, cash handling, and adherence to hotel policies.

The ideal candidate has at least one year of Night Audit experience in a hotel, a hospitality management certificate, and strong English communication skills.

Qualifications

• At least 1 year of Night Audit experience in Front office hotel industry
• Certificate in Hospitality Management or related discipline
• Knowledge of hotel facilities and services
• Organized and detail-oriented with initiative
• Excellent communication and interpersonal skills
• Good written and spoken English; foreign language knowledge is a plus

Responsibilities

• Audit, balance, and consolidate departmental ledger accounts
• Oversee reception desk operations during shift and service delivery
• Greet guests and assist with learning guest names
• Register and room arrivals during Night Shift per procedures
• Check-in/out and update data in hotel system
• Maintain cashier float and daily money reports
• Stay updated on accounting policies and special promotions
• Address guest complaints and escalate when needed
• Ensure guests depart with a positive impression of hotel services
• Maintain knowledge of reservation procedures and system sources
• Keep reception areas clean and orderly
• Understand credit policy

Skills

Night audit experience

Communication skills

Organized

Detail-oriented

Interpersonal skills

English proficiency

Education

Hospitality management certificate

Tools

Front office software

Job description

Quezon City, Philippines | Posted on 10/12/2026

• Responsible for auditing, balancing, and consolidating departmental ledger accounts
  
• Responsible for the operational efficiency of the reception desk during shift and the service delivery in the area
  
• Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guests’ names at every opportunity.
  
• Registers and rooms all arrivals during Night Shift according to established procedures.
  
• Performs check in, check out and room change procedures and ensures all data is entered completely into the hotel system.
  
• Maintains cashier float and ensures accurate daily report of all money received.
  
• Keeps abreast of all modifications to accounting policies and procedures.
  
• Is knowledgeable of all special promotion procedures.
  
• Attends to guests’ complaints, inquiries, and requests, and refers problems to his/her superior if he/she is unable to assist.
  
• Does everything possible to ensure that the guests depart the Hotel with a positive impression of the hotel services.
  
• Performs night audit balances and prepares all work for audit in an orderly fashion.
  
• Maintains comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read fax, email, messages, and how to interpret availability sources within the Reservations system.
  
• Maintains exemplary departmental standards of behavior, appearance, and attitude at all times.
  
• Takes personal interest and pride to ensure that the reception work areas are kept clean and in an orderly state at all times.
  
• Is fully aware of the credit policy.
  

Requirements

• At least a year of experience as a Night Audit in Front office Hotel industry
  
• Certificate holder in Hospitality Management or any related discipline
  
• Knowledge of Hotel facilities and services
  
• With initiative, should be organized and detail-oriented
  
• Excellent communication and interpersonal skills
  
• Good command of both written and spoken English; knowledge of another foreign language is an advantage