Assistant Front Officer Manager

Eton Properties Philippines Inc.

Makati

On-site

PHP 420,000 - 540,000

Full time

14 days+

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Benefits offered by this job

Free Meals

Health Insurance

Parking

Performance Incentives

Leave Benefits

Job summary

A leading hospitality firm is seeking a skilled individual for front office operations in Makati. This role involves ensuring efficient services to guests, managing front office personnel, and maximizing revenues. Candidates should have a Bachelor's or Associate degree, along with 1-3 years of relevant experience. Strong leadership, problem-solving, and customer service skills are essential. The position offers a competitive compensation package, including basic pay, performance incentives, and health benefits.

Qualifications

1-3 years of experience in front office operations, preferably as a Front Desk Supervisor or Senior Agent.
Proficiency in basic accounting principles.
Strong communication skills (oral and written).
Strong leadership, problem-solving, customer service, and organizational skills.
Language Skills: strong communication abilities (oral and written).

Responsibilities

Ensure efficient and courteous services to all guests.
Control room sales and maximize revenues using Yield Management techniques.
Coordinate with Accounting Department on all Cashiering functions.
Inspect guestrooms, public areas, and vehicles to maintain orderliness and cleanliness.
Stay informed of policy changes and industry trends relevant to the property.
Perform other duties as assigned by Management.

Skills

Strong leadership

Problem-solving

Customer service

Organizational skills

Communication skills

Education

Bachelor’s or Associate degree in Hospitality Management

Tools

PMS such as Optima

Microsoft Office

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Free Meals, Parking Space, Retirement Plan

Professional Development

To ensure Front Office operation runs smoothly and the Goal of “Total Guest Satisfaction” is attained. To ensure efficient and courteous services to all guest, observance of Policies and Procedures and to increase Average Room Rate (ARR), Occupancy and Room Revenue.

Responsibilities:

Operational Task

To ensure the best FrontOffice personnel are selected and trained to their maximum potential.
Promote HUMAN RESOURCES Development for all Front Office employees by Planning, Organizing, Directing /Motivating and by establishing effective controls on expenditures and performance.
To ensure the services provided by all FO employees, meet or exceed established policies and procedures and to achieve the highest levels of guest satisfaction and comfort.
To inspect guestrooms,public areas and Hotel vehicles to ensure orderliness and cleanliness standards are maintained.
To stay well informed of any changes in the property’s policies and procedures, as well as to keep abreast with trends and technological innovations within the hospitality industry.
To perform any other duties s assigned by the Management

Profit and Loss

To control Room Sales and maximize revenues by effective Yield Management techniques.
To prepare annual Budgets for the Front Office Department & regularly report status to the AGM.
To implement all key-control procedures and participate in all matters relating to guestrooms’ safety and security.

Cashiering and Control

To coordinate with Accounting Department on all Cashiering functions and Credit procedures concerning the Front Office.
To ensure adherence to established accounting policies and procedures

Guest Room Control

To have a thorough knowledge of room categories, rates, amenities, facilities and services of the property.
To monitor room status and maintain clear lines of communication with the Housekeeping Dept. and all other departments within the property.

Perform other tasks requested or assigned by the Director of Operations and COO/ OIC- TMS.

Key Qualifications & Requirements

Education:Bachelor’s or Associate degree in Hospitality Management, Tourism, or Business Administration.

Experience:1–3 years in front office operations, with previous experience as a Front Desk Supervisor or Senior Agent.

Technical Skills:Proficiency in PMS such as Optima, Microsoft Office , and basic accounting principles.

Key Competencies:Strong leadership, problem-solving, customer service, and organizational skills.

Language Skills:with strong communication skills (oral and written)

Work Schedule: