Front Desk Guest Experience Associate (Flexible Hours)

Valero Grand Suites by Swiss-Belhotel; Makati; On-site; PHP 167,000 - 246,000; Full time

Job summary

Valero Grand Suites by Swiss-Belhotel in Makati is seeking a Front Office Associate to warmly welcome guests and manage check-in/out, reservations, and inquiries. You will engage with guests and coordinate with other departments to ensure a seamless stay.

The role requires excellent communication, a friendly demeanor, and the ability to work in a fast-paced setting, including weekends and holidays. Prior front desk or hospitality experience is preferred.

Qualifications

• High school diploma or equivalent; hospitality-related degree preferred.
• Experience in front office or customer service is a plus.
• Exceptional communication and interpersonal skills.
• Friendly, outgoing personality with strong customer service focus.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Greet and welcome guests upon arrival.
• Assist with check-in and check-out, process payments, issue room keys.
• Handle reservations, cancellations, and modifications.
• Answer phone calls and respond to inquiries professionally.
• Provide information about the hotel and local attractions.
• Address guest requests and complaints promptly and efficiently.
• Maintain a neat, organized front desk area.
• Collaborate with other departments for seamless guest experience.
• Handle cash and card transactions accurately.
• Follow hotel policies to ensure safety and security.

Skills

Excellent communication

Customer service

Multitasking

Computer proficiency

English fluency

Education

High school diploma

Hospitality-related degree preferred

Tools

Hotel management systems

MS Office

Job description

Valero Grand Suites by Swiss-Belhotel in Makati is seeking a Front Office Associate to warmly welcome guests and manage check-in/out, reservations, and inquiries. You will engage with guests and coordinate with other departments to ensure a seamless stay.

The role requires excellent communication, a friendly demeanor, and the ability to work in a fast-paced setting, including weekends and holidays. Prior front desk or hospitality experience is preferred.