Hotel Manager

Pacific Instyle Hospitality Corporation; Makati; On-site; PHP 1,000,000 - 1,600,000; Full time

Benefits offered by this job

HMO

Office Parties

Job Training

Employee Recognition

Job summary

Pacific Instyle Hospitality Corporation is seeking an experienced Hotel Manager to oversee all hotel operations, commercial activities, and guest experience at the Makati property. You will drive profitability, develop staff, and maintain brand standards across departments.

Key responsibilities include operations management, contract and supplier oversight, training, and sales/marketing initiatives to maximize revenue and guest satisfaction.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3–5+ years hotel ops or property management experience.
• Strong leadership and guest relations skills.
• Knowledge of PMS, OTA platforms, and digital marketing preferred.

Responsibilities

• Oversee daily hotel operations and profitability.
• Ensure compliance with policies, standards, and house rules.
• Lead daily team briefings and manage reservations, occupancy, and room availability.
• Coordinate contracts with suppliers and service providers; monitor compliance.
• Provide regular training and coaching to employees on policies and standards.
• Develop localized promotions and activities to increase revenue; collaborate with sales and marketing.

Skills

Leadership

Decision-making

Negotiation

Problem-solving

Education

Bachelor's degree in Hospitality/Management

Tools

PMS

OTA platforms

Digital marketing

Hotel sales

Job description

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

HMO

Others

Office Parties

Professional Development

Job Training

We are looking for an experienced and results-driven Hotel Manager to oversee the overall operations, profitability, guest experience, and commercial activities of the property.

The Hotel Manager will be responsible for ensuring smooth day-to-day operations across all hotel departments and commercial areas while maintaining company standards, achieving business targets, developing employees, and delivering an excellent guest experience.

KEY RESPONSIBILITIES

OPERATIONS MANAGEMENT

• Oversee the overall daily operations and profitability of the property, including hotel rooms and commercial units.
• Ensure compliance with company policies, procedures, house rules, and operational standards.
• Conduct daily team briefings and ensure proper communication of operational priorities.
• Monitor reservations, room allocation, occupancy, and room availability on a daily basis.
• Coordinate with OTA Account Managers regarding promotions, rates, payment advice, and account concerns.
• Review and validate discounts, rate adjustments, and other revenue-related transactions for proper documentation.
• Conduct regular property rounds and inspections to ensure assigned tasks are properly completed and standards are consistently maintained.
• Handle confidential and sensitive company information appropriately.
• Manage the property's P&L and work toward achieving company-set financial targets.
• Identify opportunities to improve revenue, reduce unnecessary expenses, and increase overall property profitability.
• Ensure hotel rooms, outlets, commercial units, and other revenue-generating areas operate efficiently and profitably.
• Monitor and execute approved CAPEX projects within the agreed timeline and budget.
• Review operational expenses and ensure requests and payables are supported by approved contracts, purchase orders, and proper documentation.

CONTRACT & SUPPLIER MANAGEMENT

• Coordinate, review, negotiate, and prepare contracts with suppliers, contractors, and service providers for management/BOD endorsement.
• Ensure proper implementation of approved contracts and agreements.
• Monitor supplier and service provider compliance and initiate appropriate action for contract violations when necessary.

TRAINING & TEAM DEVELOPMENT

• Provide regular training and coaching to employees regarding company policies, procedures, service standards, and operational processes.
• Address operational concerns and provide appropriate solutions.
• Develop a culture of accountability, teamwork, professionalism, and service excellence.
• Monitor employee performance and ensure proper implementation of company standards.

SALES & LOCALIZED MARKETING

• Develop and implement localized promotions, events, partnerships, and other initiatives to increase hotel revenue.
• Support the implementation of the company's sales and marketing calendar.
• Identify opportunities to increase room sales, commercial leasing, and other revenue streams.
• Work closely with relevant teams to maximize the property's market presence and revenue potential.

COMMERCIAL LEASING

• Prepare property sales kits, proposals, rate sheets, and other marketing materials for commercial units.
• Handle client inquiries, proposals, ocular inspections, and presentations.
• Explain leasing terms, requirements, and agreements to prospective clients.
• Coordinate the submission and validation of client requirements.
• Prepare recommendations for final contracts and agreements.
• Facilitate negotiations, closing of transactions, and contract signing.
• Provide after-sales support from client move-in and renovation through contract termination.
• Address tenant concerns and recommend improvements to commercial leasing programs and policies.

ROOM & QUALITY AUDIT

• Monitor room attendants' assignments and ensure cleaning standards are consistently followed.
• Conduct room inspections using the prescribed quality checklist before releasing rooms as Vacant Clean.
• Ensure all quality-assured rooms are properly updated in the PMS and ready for guest check-in.
• Prepare DNR reports with supporting Incident Reports for rooms requiring Do Not Rent status.
• Conduct regular inspections of common areas and other guest-facing facilities to maintain property standards.

BRAND & PROPERTY MANAGEMENT

• Act as the property's brand custodian and ensure compliance with established brand standards.
• Maintain standards covering:
• Guest rooms
• Common areas
• Service standards
• Social media
• Events
• Partnerships
• Manage and monitor the property's social media accounts and online presence.
• Monitor guest ratings, reviews, and response rates across OTAs and digital platforms.
• Respond professionally and promptly to customer inquiries, comments, reviews, and concerns.
• Ensure consistent implementation of the company's sales, marketing, and brand calendar.

GUEST EXPERIENCE

• Maintain a highly visible presence within the property and ensure guests receive attentive, courteous, and service-oriented assistance.
• Personally monitor and follow through on guest requests, complaints, concerns, and incidents.
• Obtain guest feedback and identify opportunities for operational improvement.
• Respond promptly to guest concerns, including online reviews and other digital feedback.
• Ensure guest comments and reviews are addressed within 24 hours, with appropriate corrective actions coordinated with the concerned team.
• Monitor recurring guest concerns and implement improvements to prevent similar issues from occurring.

QUALIFICATIONS

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field.
• With at least 3–5 years of relevant hotel operations or property management experience, preferably in a supervisory or managerial capacity.
• Strong background in hotel operations, guest relations, revenue management, and team leadership.
• Experience in commercial leasing, property management, or managing mixed-use properties is an advantage.
• Knowledge of PMS, OTA platforms, hotel sales, and digital marketing is preferred.
• Strong leadership, decision-making, negotiation, and problem-solving skills.Excellent communication and interpersonal skills.
• Highly organized, detail-oriented, and capable of handling multiple operational priorities.
• Willing to be hands-on and actively involved in day-to-day property operations.

Working Location

Ground Floor, 968 J. P. Rizal St, 968 J. P. Rizal St, Makati, 1209 Metro Manila, Philippines