Night-Shift Customer Service Officer – Onsite Support & ERP

Jobs360

Philippines

On-site

PHP 279,000 - 446,000

Full time

5 days ago

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Benefits offered by this job

Day 1 HMO Coverage

Attendance Bonus

Unlimited Barista Coffee

Free Parking & Shuttle

Engaging Monthly Events

Referral Incentives

Statutory Benefits: Maternity, Paterni

Job summary

Shore360 is seeking a Customer Service Officer for nightshift, onsite in the Philippines, supporting Australian and American clients. Initial dayshift training precedes a transition to the night shift to align with client operating hours.

Key duties include handling inquiries via email and chat, processing orders, coordinating with logistics, and maintaining ERP/CRM data. The role requires 2–5 years in customer service and administration, with ERP/CRM experience.

Qualifications

2–3 years of administration experience supporting Australian or American clients.
2–5 years of customer service experience.
Experience in customer service administration, order processing, or sales support.
Experience working with cloud-based business systems.
Experience with ERP or CRM systems.

Responsibilities

Provide customer service and administrative support to Australian or American clients.
Manage customer enquiries through email, online chat, and other communication channels.
Process and maintain customer orders, requests, and account information.
Coordinate with internal teams, customers, suppliers, and logistics providers to resolve issues.
Monitor order status, deliveries, ETAs, and other customer requirements.
Assist with freight and logistics coordination, including follow-ups and negotiations.
Process and manage information through ERP, CRM, and cloud-based systems.
Maintain accurate customer records and ensure timely updates across systems.
Support data entry, reporting, documentation, and general administrative tasks.
Identify and escrow customer issues, delays, discrepancies, and urgent requests.
Ensure customer enquiries and administrative tasks are completed accurately and within required deadlines.