Remote Night-Shift Customer Support Specialist

Emapta; Metro Manila; Remote; PHP 290,000 - 312,000; Full time

Benefits offered by this job

Permanent WFH arrangement

Night differential pay

Salary Advance Program

Emapta Academy courses

Gym access

Employee referral incentives

Government and Emapta benefits

20 annual leaves

Career growth opportunities

Job summary

Emapta is seeking a Customer Service Officer to support U.S. clients from the Philippines. The role entails handling chat, email, SMS, and phone inquiries, resolving application issues, and maintaining high customer trust.

A minimum of three years in U.S.-focused CX and at least one year of remote work is required. You will work night shifts with a permanent WFH setup, and enjoy perks like salary advances, ongoing training, gym access, and diverse career growth opportunities with a global client

Qualifications

• Minimum of 3 years of customer service experience supporting U.S. clients
• At least 1 year of work-from-home experience in a customer service role
• Proven experience working night shifts
• Excellent written and verbal English communication skills
• Able to navigate multiple systems and communication platforms efficiently

Responsibilities

• Provide exceptional customer support via live chat, email, SMS, and phone
• Research issues, follow up with customers, identify needs, and prioritize accordingly
• Respond to inquiries about application process and status
• Provide technical assistance for mobile apps and websites
• Investigate and resolve complex customer complaints
• Follow established policies and service standards
• Meet performance and quality targets
• Post customer payments to accounts and process balance adjustments
• Perform other duties as assigned by supervisor or manager

Skills

Customer service

US client support

Night shift

Remote work

English communication

Problem solving

Job description

Emapta is seeking a Customer Service Officer to support U.S. clients from the Philippines. The role entails handling chat, email, SMS, and phone inquiries, resolving application issues, and maintaining high customer trust.

A minimum of three years in U.S.-focused CX and at least one year of remote work is required. You will work night shifts with a permanent WFH setup, and enjoy perks like salary advances, ongoing training, gym access, and diverse career growth opportunities with a global client