Customer Service Officer (Nightshift, Onsite)

Jobs360; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Day 1 HMO Coverage

Attendance Bonus

Unlimited Barista Coffee

Free Parking & Shuttle

Engaging Monthly Events

Referral Incentives

Statutory Benefits: Maternity, Paterni

Job summary

Shore360 is seeking a Customer Service Officer for nightshift, onsite in the Philippines, supporting Australian and American clients. Initial dayshift training precedes a transition to the night shift to align with client operating hours.

Key duties include handling inquiries via email and chat, processing orders, coordinating with logistics, and maintaining ERP/CRM data. The role requires 2–5 years in customer service and administration, with ERP/CRM experience.

Qualifications

• 2–3 years of administration experience supporting Australian or American clients.
• 2–5 years of customer service experience.
• Experience in customer service administration, order processing, or sales support.
• Experience working with cloud-based business systems.
• Experience with ERP or CRM systems.

Responsibilities

• Provide customer service and administrative support to Australian or American clients.
• Manage customer enquiries through email, online chat, and other communication channels.
• Process and maintain customer orders, requests, and account information.
• Coordinate with internal teams, customers, suppliers, and logistics providers to resolve issues.
• Monitor order status, deliveries, ETAs, and other customer requirements.
• Assist with freight and logistics coordination, including follow-ups and negotiations.
• Process and manage information through ERP, CRM, and cloud-based systems.
• Maintain accurate customer records and ensure timely updates across systems.
• Support data entry, reporting, documentation, and general administrative tasks.
• Identify and escrow customer issues, delays, discrepancies, and urgent requests.
• Ensure customer enquiries and administrative tasks are completed accurately and within required deadlines.

Skills

Customer service

Administration

ERP

CRM

Cloud-based systems

Online chat platforms

Tools

Microsoft Excel

Microsoft 365

ERP systems

CRM systems

Job description

Customer Service Officer (Nightshift, Onsite)

About the job Customer Service Officer (Nightshift, Onsite)

About Shore360

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies. We support clients across recruitment, HR, IT, administration, and office facilities, allowing them to focus on their core business.

This is a NIGHT SHIFT position. Initial training will be conducted on a dayshift schedule, after which the successful candidate will transition to the night shift to support the client's operating hours.

Roles and Responsibilities

• Provide customer service and administrative support to Australian or American clients.
• Manage customer enquiries through email, online chat, and other communication channels.
• Process and maintain customer orders, requests, and account information.
• Coordinate with internal teams, customers, suppliers, and logistics providers to resolve issues.
• Monitor order status, deliveries, ETAs, and other customer requirements.
• Assist with freight and logistics coordination, including follow-ups and negotiations.
• Process and manage information through ERP, CRM, and cloud-based systems.
• Maintain accurate customer records and ensure timely updates across systems.
• Support data entry, reporting, documentation, and general administrative tasks.
• Identify and escrow customer issues, delays, discrepancies, and urgent requests.
• Ensure customer enquiries and administrative tasks are completed accurately and within required deadlines.

Required Experience

• 2–3 years of administration experience supporting an Australian or American company.
• 2–5 years of customer service experience.
• Experience in customer service administration, order processing, or sales support.
• Experience working with cloud-based business systems.
• Experience with ERP or CRM systems.

Proficient With

• Microsoft Excel
• Microsoft 365
• Cloud-based business systems
• CRM systems
• ERP systems
• Online chat platforms

Experience Advantage

• QAD ERP or other manufacturing ERP experience.
• HubSpot or advanced CRM experience.
• Freight, logistics coordination, or shipping experience.
• Experience with freight negotiation and coordination.
• Electronic Data Interchange (EDI) experience.
• Experience supporting manufacturing or supply chain operations.
• Learning Management System (LMS) experience.

QAD experience is highly desirable but not essential. Candidates with strong experience using other ERP systems may be considered and trained on QAD.

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus: Get a chance to win up to ₱5,000 every pay run for consistent, perfect attendance via raffle draw.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Engaging Monthly Events with prizes and rewards
• Referral Incentives
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays