Customer Service Officer (Nightshift, Onsite)

Shore 360; Angeles; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Day 1 HMO Coverage

Attendance Bonus

Fixed Weekends Off

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs

Engaging Monthly Events

Referral Incentives

Maternity, Paternity, and Leaves

Job summary

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing staffing and admin support for international clients. This NIGHT SHIFT position begins with dayshift training, then transitions to night hours to align with client operations.

The role covers admin tasks, order processing, CRM/ERP usage, and cross-functional coordination with customers, suppliers, and logistics teams. Expect a busy environment with process optimization and data accuracy duties.

Qualifications

• 2–3 years of administration experience supporting Australian or American clients.
• 2–5 years of customer service experience.
• Experience with ERP or CRM systems.
• Experience working with cloud-based business systems.
• Proficient in Microsoft Excel and Microsoft 365.

Responsibilities

• Provide customer service and administrative support to Australian or American clients.
• Manage customer enquiries via email, chat and other channels.
• Process and maintain customer orders, requests and account information.
• Coordinate with internal teams, customers, suppliers and logistics providers to resolve issues.
• Monitor order status, deliveries, ETAs and other customer requirements.
• Assist with freight and logistics coordination, including follow-ups and negotiations.
• Process and manage information through ERP, CRM and cloud-based systems.
• Maintain accurate customer records and ensure timely updates across systems.
• Support data entry, reporting and general administrative tasks.
• Identify and escalate customer issues, delays, discrepancies and urgent requests.
• Ensure enquiries and administrative tasks are completed accurately and timely.

Skills

Admin experience

Customer service

Cloud-based systems

ERP/CRM experience

Tools

QAD ERP

HubSpot

CRM systems

MS Excel

MS 365

Job description

About Shore360

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies. We support clients across recruitment, HR, IT, administration, and office facilities, allowing them to focus on their core business.

Important Shift Requirement

This is a NIGHT SHIFT position. Initial training will be conducted on a dayshift schedule, after which the successful candidate will transition to the night shift to support the client's operating hours.

Roles and Responsibilities

• Provide customer service and administrative support to Australian or American clients.
• Manage customer enquiries through email, online chat, and other communication channels.
• Process and maintain customer orders, requests, and account information.
• Coordinate with internal teams, customers, suppliers, and logistics providers to resolve issues.
• Monitor order status, deliveries, ETAs, and other customer requirements.
• Assist with freight and logistics coordination, including follow-ups and negotiations.
• Process and manage information through ERP, CRM, and cloud-based systems.
• Maintain accurate customer records and ensure timely updates across systems.
• Support data entry, reporting, documentation, and general administrative tasks.
• Identify and escalat customer issues, delays, discrepancies, and urgent requests.
• Ensure customer enquiries and administrative tasks are completed accurately and within required deadlines.

Required Experience

• 2–3 years of administration experience supporting an Australian or American company.
• 2–5 years of customer service experience.
• Experience in customer service administration, order processing, or sales support.
• Experience working with cloud-based business systems.
• Experience with ERP or CRM systems.

Proficient With

• Microsoft Excel
• Microsoft 365
• Cloud-based business systems
• CRM systems
• ERP systems
• Online chat platforms

Experience Advantage

• QAD ERP or other manufacturing ERP experience.
• HubSpot or advanced CRM experience.
• Freight, logistics coordination, or shipping experience.
• Experience with freight negotiation and coordination.
• Electronic Data Interchange (EDI) experience.
• Experience supporting manufacturing or supply chain operations.
• Microsoft Visio experience.
• Learning Management System (LMS) experience.
• Customer Service Administration experience.

QAD experience is highly desirable but not essential. Candidates with strong experience using other ERP systems may be considered and trained on QAD.

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus: Get a chance to win up to ₱5,000 every pay run for consistent, perfect attendance via raffle draw.
• Fixed Weekends Off
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge
• Social Passion Clubs: Photography, Dance, Fitness, Book, Music
• Engaging Monthly Events with prizes and rewards
• Referral Incentives
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays