Night Shift Customer Service Agent | Growth & Benefits

MicroSourcing International; Parañaque; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time-off

Performance bonuses

Job summary

MicroSourcing in Parañasque is seeking a Customer Service Agent to handle high-volume inbound calls, assist customers with orders, scheduling, and general inquiries, and support a smooth service experience onsite during night shifts. You will upsell moving and storage services, log interactions in our systems, escalate issues, and collaborate with internal teams.

The role rewards performance, healthcare from day one, and opportunities for career growth.

Qualifications

• Excellent written, verbal, and active listening skills across phone, email, and live chat channels.
• Proficient for Microsoft Office with fast, accurate typing and data entry skills.
• Ability to manage stressful customer situations with composure, empathy, and good judgment.
• Ability to work 40–50 hours per week in a fast-paced call center environment.
• Strong organizational skills to navigate software systems while assisting customers.

Responsibilities

• Answer high-volume inbound calls to assist customers with order placement, service scheduling, and general inquiries.
• Recommend and market relevant moving and storage products or services based on assessed customer needs.
• Make outbound follow-up calls to current customers to confirm appointments and provide updates.
• Resolve customer complaints and service issues using company software and established guidelines.
• Research customer accounts, document call details, and complete call logs in SOPs.
• Escalate complex issues, software bugs, or recurring call trends to supervisors and management.
• Process forms, orders, and applications while routing calls to appropriate internal departments.

Skills

Communication

Data Entry

Problem-Solving

Time Management

Multitasking

Organization

Tools

Microsoft Office (Word, Excel, Teams, Outlook)

CRM / CRM software

Call center software

Job description

MicroSourcing in Parañasque is seeking a Customer Service Agent to handle high-volume inbound calls, assist customers with orders, scheduling, and general inquiries, and support a smooth service experience onsite during night shifts. You will upsell moving and storage services, log interactions in our systems, escalate issues, and collaborate with internal teams.

The role rewards performance, healthcare from day one, and opportunities for career growth.