Customer Care Specialist - Night Shift (Growth & Perks)

Kreeayt Business Process Outsourcing; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Medical Reimbursement

Performance Bonus

Insurance Health & Wellness

Professional Development

Maternity & Paternity Leave

Job summary

A leading outsourcing company in Pampanga is seeking a Customer Service Agent to manage inbound and outbound calls. The ideal candidate will possess excellent communication skills, problem-solving capabilities, and a willingness to adapt in a fast-paced environment. Responsibilities include resolving customer inquiries, documenting interactions, and ensuring high customer satisfaction. Applicants with prior BPO experience and leadership skills will have a competitive advantage. This position is onsite and may involve night shifts.

Qualifications

• Excellent verbal communication and active listening skills are essential.
• Ability to handle customer calls professionally and efficiently is crucial.
• Must be highly adaptable and able to learn new tools quickly.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information and resolve customer concerns.
• Document call details and update records accurately.

Skills

Excellent English verbal communication

Problem-solving

Critical-thinking

Leadership skills

Basic computer proficiency

Education

Senior high diploma or vocational course

Tools

Microsoft Excel

Job description

A leading outsourcing company in Pampanga is seeking a Customer Service Agent to manage inbound and outbound calls. The ideal candidate will possess excellent communication skills, problem-solving capabilities, and a willingness to adapt in a fast-paced environment. Responsibilities include resolving customer inquiries, documenting interactions, and ensuring high customer satisfaction. Applicants with prior BPO experience and leadership skills will have a competitive advantage. This position is onsite and may involve night shifts.