Night-Shift Customer Support Pro — Growth & Perks

SHORE Solutions Inc.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Internal promotions

Leadership training

14th Month Pay

Job summary

SHORE Solutions Inc. invites you to join its customer service team in Quezon City and Pasig City for the night shift. You will handle inbound and outbound interactions across voice and non-voice channels, delivering professional service and accurate information.

Join a dynamic team focused on customer satisfaction, continuous learning, and long-term growth with opportunities for internal promotions and recognition, including extensive training and wellness benefits.

Qualifications

• BPO or customer service experience.
• Strong written and verbal communication.
• Customer-focused mindset.
• Problem-solving and critical thinking.
• Multitasking and time-management abilities.

Responsibilities

• Handle inbound/outbound customer interactions via voice and non-voice channels.
• Provide professional customer service with proper communication etiquette across all channels.
• Address customer inquiries, resolve concerns, and provide accurate information and appropriate solutions.
• Escalate issues following established processes.
• Gather and record customer information, concerns, and actions taken in the system.
• Utilize knowledge base tools for product, service, and policy information needed to resolve inquiries.
• Continuously learn new tools, systems, and processes relevant to the role.

Skills

BPO experience

Communication skills

Customer-focused

Problem-solving

Multitasking

Job description

SHORE Solutions Inc. invites you to join its customer service team in Quezon City and Pasig City for the night shift. You will handle inbound and outbound interactions across voice and non-voice channels, delivering professional service and accurate information.

Join a dynamic team focused on customer satisfaction, continuous learning, and long-term growth with opportunities for internal promotions and recognition, including extensive training and wellness benefits.