Remote Health Insurance Support Specialist (Night Shift)

Private Advertiser; Philippines; Remoto; PHP 260.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career advancement

Competitive compensation

Inclusive environment

Exposure to global clients

Descrizione del lavoro

Private Advertiser in the Philippines is seeking a healthcare customer support specialist to handle inbound calls, assist members with healthcare inquiries, and provide accurate information in a professional, timely manner. The role emphasizes documenting interactions and maintaining records while adhering to compliance and process guidelines.

Based in Cebu, this permanent work-from-home position requires at least 6 months in a BPO and strong English communication, with night-shift availability.

Competenze

• Must be based in Cebu and amenable to a Permanent Work-From-Home arrangement.
• At least 6 months of BPO experience.
• Strong English communication skills.
• Amenable to work on a night shift schedule.

Mansioni

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Conoscenze

Strong English communication

Night shift availability

Formazione

Senior High School or 2nd year college

Descrizione del lavoro

Private Advertiser in the Philippines is seeking a healthcare customer support specialist to handle inbound calls, assist members with healthcare inquiries, and provide accurate information in a professional, timely manner. The role emphasizes documenting interactions and maintaining records while adhering to compliance and process guidelines.

Based in Cebu, this permanent work-from-home position requires at least 6 months in a BPO and strong English communication, with night-shift availability.