Night-Shift Customer Care Specialist

Accenture; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Accenture is seeking a Customer Service Associate in Taguig Uptown Bonifacio Tower 3. Return to Office setup. You will handle inbound and outbound calls, respond to inquiries, provide accurate information, and document interactions in the system.

You will meet service level agreements, maintain high quality, follow scripts, and escalate complex concerns to supervisors. At least 6 months of work experience is required, with claims domain preferred.

Qualifications

• Standard Voice Profile; no domain.
• With at least 6 months of work experience.
• Claims domain is preferred.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues, complaints, and escalations in a timely manner.
• Document customer interactions and update records in the system.
• Meet service level agreements (SLAs), productivity, and quality targets.
• Follow established processes, scripts, and customer service guidelines.
• Coordinate with supervisors or support teams for complex concerns.
• Build and maintain positive customer relationships through professional communication.
• Ensure compliance with company policies, data privacy, and security requirements.

Skills

Voice Profile

Job description

Accenture is seeking a Customer Service Associate in Taguig Uptown Bonifacio Tower 3. Return to Office setup. You will handle inbound and outbound calls, respond to inquiries, provide accurate information, and document interactions in the system.

You will meet service level agreements, maintain high quality, follow scripts, and escalate complex concerns to supervisors. At least 6 months of work experience is required, with claims domain preferred.