Night Shift Call Center Agent – Taguig (Inbound/Outbound) | HMO & Incentives

Ampersand Management & Dev't Group; Taguig; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

HMO

Health & wellness program

Job summary

Ampersand Management & Dev't Group in Taguig is seeking an on-site Customer Service Associate with 1–3 years of experience and a diploma. The role involves handling high volumes of calls, emails, and chats, resolving customer issues, and maintaining accurate records in our CRM.

Candidates should be amenable to night shifts and willing to work in Taguig; prior BPO exposure is preferred. Join a team that emphasizes incentives and health benefits.

Qualifications

• At least 2 years in college without back subjects.
• Minimum 18 months of BPO experience.
• Amenable to work in Taguig.
• Can work on a night shift schedule.

Responsibilities

• Handle large amounts of inbound and outbound calls, emails, or live chats in a timely and professional manner.
• Resolve Issues: Identify customer needs, clarify information, research issues, and provide viable solutions or alternatives.
• Documentation: Accurately update and maintain customer records, conversation notes, and account details in company databases or CRM systems.

Skills

Customer service

Communication

Issue resolution

CRM proficiency

Education

Diploma

Tools

CRM systems

Job description

Ampersand Management & Dev't Group in Taguig is seeking an on-site Customer Service Associate with 1–3 years of experience and a diploma. The role involves handling high volumes of calls, emails, and chats, resolving customer issues, and maintaining accurate records in our CRM.

Candidates should be amenable to night shifts and willing to work in Taguig; prior BPO exposure is preferred. Join a team that emphasizes incentives and health benefits.