Onsite Customer Experience Associate

8003 Accenture Inc Company; Taguig; On-site; PHP 223,000 - 290,000; Full time

Job summary

Accenture is seeking a Customer Service Associate for an on-site role in Taguig (Uptown Bonifacio Tower 3). The position emphasizes following procedures to resolve customer issues and maintaining strong customer satisfaction through ongoing knowledge development.

Applicants should have a standard voice profile and at least six months of relevant experience. Rotation shifts and a return-to-office setup are part of the role, with opportunities to grow in product, industry knowledge, and

Qualifications

• Standard Voice Profile
• At least 6 months of relevant experience

Responsibilities

• Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notify responsible party for resolution
• Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
• Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings
• Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
• May complete and resolve non-call customer contact requests received by mail, web or email
• May perform follow-up on incidents with customer to ensure customer satisfaction
• Develop and maintain product knowledge, industry knowledge, business and professional skills by participating in on-the-role training and classroom training
• Share information required for the team to be successful
• Develop and maintain knowledge of customer and customer-specific business environment
• May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction

Skills

Standard Voice Profile

6 months experience

Job description

Accenture is seeking a Customer Service Associate for an on-site role in Taguig (Uptown Bonifacio Tower 3). The position emphasizes following procedures to resolve customer issues and maintaining strong customer satisfaction through ongoing knowledge development.

Applicants should have a standard voice profile and at least six months of relevant experience. Rotation shifts and a return-to-office setup are part of the role, with opportunities to grow in product, industry knowledge, and