Night-Shift Client Success Specialist - Fintech

Nasdaq, Inc.; Pateros; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

HMO coverage for you and dependents

Employee stock purchase plan

Equity grant

Retirement plan

Annual bonus

Counseling sessions

Access to e-learning platforms

Fitness and wellness support

Job summary

Nasdaq, Inc. is seeking a Client Success Specialist in Metro Manila to deliver exceptional client experiences and support the ongoing development of market data products.

You will collaborate with Product, Engineering, Sales, and Operations to ensure high-quality service outcomes, while owning client communications and issue resolution. The role requires 3+ years in client service, strong communication, and the ability to work a night shift, with bi-weekly in-office presence at the Bonifacio

Qualifications

• 3+ years of Client Service or Client Success experience, ideally in fintech or financial services.
• Bachelor's degree in Business, Finance, Economics, Computer Science, or related field.
• Excellent written and verbal communication, ability to explain complex concepts clearly.
• Proficiency with Microsoft Office tools and data-analysis capabilities.
• Willingness to work Night-Shift and come to the Nasdaq office at Bonifacio Global City twice a week.

Responsibilities

• Serve as the first point of contact for clients, addressing product and technical questions with clarity and professionalism.
• Draft time-sensitive client communications, alerts, mass emails, and database updates with follow-up.
• Support migrations and upgrades of data products with technical teams.
• Analyze and report on operational metrics to identify trends and drive service improvements.
• Leverage internal tools and automation, including AI-powered solutions, to optimize workflows.

Skills

Client service experience

Excellent communication

Problem solving

Analytical thinking

Education

Bachelor's degree in Business/Finance/Economics/CS

Tools

Microsoft Office

Job description

Nasdaq, Inc. is seeking a Client Success Specialist in Metro Manila to deliver exceptional client experiences and support the ongoing development of market data products.

You will collaborate with Product, Engineering, Sales, and Operations to ensure high-quality service outcomes, while owning client communications and issue resolution. The role requires 3+ years in client service, strong communication, and the ability to work a night shift, with bi-weekly in-office presence at the Bonifacio