Night-Shift Financial Client Support Specialist

J-K Network Services; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Group Life Insurance

Free health consultation

Leave Entitlements

Night shift differential if applicable

Retirement fund

Share Purchase Plan

Reward program & Performance Bonus

Job summary

A prominent IT and consultancy firm in Taguig is seeking a customer service representative to handle investment accounts and communication with clients. The ideal candidate will have at least 2 years of BPO experience and a background in handling financial accounts. This full-time position requires willingness to work on-site during night shifts. The role includes various responsibilities aimed at improving customer satisfaction and service processes.

Qualifications

• At least 2 years of experience working in a BPO company.
• Handled financial accounts.
• Willing to work on site and in Night Shift.

Responsibilities

• Answer questions about investment accounts and transactions.
• Evaluate the needs of clients by conducting efficient research.
• Keep communication open and efficient with stakeholders.

Skills

Communication skills

Problem-solving

Customer service

Education

High/Senior High School

Job description

A prominent IT and consultancy firm in Taguig is seeking a customer service representative to handle investment accounts and communication with clients. The ideal candidate will have at least 2 years of BPO experience and a background in handling financial accounts. This full-time position requires willingness to work on-site during night shifts. The role includes various responsibilities aimed at improving customer satisfaction and service processes.