Night-Shift Client Success Specialist — Hybrid (QC)

Cisive Philippines; Philippines; Híbrido; PHP 290 000 - 379 000; Tempo integral

Resumo da oferta

Cisive Philippines is seeking a Client Service Representative to act as the primary client contact and deliver exceptional support. This hybrid role is based in Quezon City with a night shift schedule. The candidate should have 3–5 years of client relations experience, ideally with background screening knowledge.

Proficiency in Microsoft Office and Salesforce is preferred. Responsibilities include handling calls, emails, and chats, meeting SLAs, escalating issues, and coordinating with internal

Qualificações

• 3–5 years of client relations experience required.
• Background screening and/or pre-employment screening experience strongly preferred.
• Good written and verbal communication skills.

Responsabilidades

• Handle inbound/outbound calls, emails, and chats in a service queue environment.
• Meet service level agreements and ensure timely delivery of client information.
• Escalate issues to appropriate internal resources as needed.
• Collaborate with internal teams to resolve client requests.
• Remain proficient in Cisive systems and client SOPs; complete required training.

Formação académica

High School Diploma

Ferramentas

Microsoft Office

Salesforce

Descrição da oferta de emprego

Cisive Philippines is seeking a Client Service Representative to act as the primary client contact and deliver exceptional support. This hybrid role is based in Quezon City with a night shift schedule. The candidate should have 3–5 years of client relations experience, ideally with background screening knowledge.

Proficiency in Microsoft Office and Salesforce is preferred. Responsibilities include handling calls, emails, and chats, meeting SLAs, escalating issues, and coordinating with internal