Night-Shift Client Success Specialist — Hybrid (QC)

Cisive Philippines; Philippines; Hybrid; PHP 290,000 - 379,000; Full time

Job summary

Cisive Philippines is seeking a Client Service Representative to act as the primary client contact and deliver exceptional support. This hybrid role is based in Quezon City with a night shift schedule. The candidate should have 3–5 years of client relations experience, ideally with background screening knowledge.

Proficiency in Microsoft Office and Salesforce is preferred. Responsibilities include handling calls, emails, and chats, meeting SLAs, escalating issues, and coordinating with internal

Qualifications

• 3–5 years of client relations experience required.
• Background screening and/or pre-employment screening experience strongly preferred.
• Good written and verbal communication skills.

Responsibilities

• Handle inbound/outbound calls, emails, and chats in a service queue environment.
• Meet service level agreements and ensure timely delivery of client information.
• Escalate issues to appropriate internal resources as needed.
• Collaborate with internal teams to resolve client requests.
• Remain proficient in Cisive systems and client SOPs; complete required training.

Education

High School Diploma

Tools

Microsoft Office

Salesforce

Job description

Cisive Philippines is seeking a Client Service Representative to act as the primary client contact and deliver exceptional support. This hybrid role is based in Quezon City with a night shift schedule. The candidate should have 3–5 years of client relations experience, ideally with background screening knowledge.

Proficiency in Microsoft Office and Salesforce is preferred. Responsibilities include handling calls, emails, and chats, meeting SLAs, escalating issues, and coordinating with internal