Night-Shift Customer Care Specialist

NTT DATA North America; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

NTT DATA North America in Manila is seeking an evening/night shift support associate to handle routine and non-routine inquiries. You will resolve standard questions, refer complex issues, and ensure timely completion of transactions to meet client SLAs.

The role emphasizes accuracy, attention to detail, and strong time management. Prior office experience and flexibility for weekend work may be required to support ongoing operations.

Qualifications

• Working knowledge of one technical skill.
• Strong attention to detail and organizational skills.
• Time management is essential for meeting deadlines.
• Ability to perform general office tasks and adapt to shift work.

Responsibilities

• Handle routine and non-routine matters with guidance.
• Resolve routine questions and issues; refer complex items to higher level staff.
• Ensure accurate and timely completion of transactions to meet SLAs.
• Interact with customers and first line management as needed.
• Take escalated calls from providers/callers.
• Support SOPs and process transitions as needed.

Skills

Tech skill

Attention to detail

Time management

Organizational skills

Education

High School Diploma or equivalent

Undergraduate degree or some college coursework

Job description

NTT DATA North America in Manila is seeking an evening/night shift support associate to handle routine and non-routine inquiries. You will resolve standard questions, refer complex issues, and ensure timely completion of transactions to meet client SLAs.

The role emphasizes accuracy, attention to detail, and strong time management. Prior office experience and flexibility for weekend work may be required to support ongoing operations.