Senior Client Success Analyst — Hybrid, Global Impact

Nasdaq, Inc.; Taguig; Hybrid; PHP 600,000 - 860,000; Full time

Benefits offered by this job

HMO coverage

Employee stock purchase plan

Equity grant

Retirement plan

Annual bonus

Counseling sessions

e-learning platforms

Fitness & wellness

Job summary

Nasdaq, Inc. in Taguig is seeking a Senior Client Service Analyst to manage requirements across the system development lifecycle and maintain strong client relationships.

You will guide clients through documentation, design, testing, deployment, and ongoing support to ensure satisfaction and successful delivery. The role requires at least three years in financial services or fintech, with capital markets knowledge and excellent English skills.

Qualifications

• 3+ years of proven experience in financial services or Financial Technology.
• Experience in Capital Markets and client-facing roles.
• Proficiency with JIRA and strong written/spoken English.

Responsibilities

• Elicit and manage client requirements across the system development lifecycle.
• Serve as primary client contact to ensure satisfaction and contract delivery.
• Prepare functional specifications and user documentation with the team.
• Provide user training and resolve production issues in collaboration with cross-functional teams.

Skills

Capital Markets

JIRA

Client facing

English proficiency

Education

Bachelor's degree

Job description

Nasdaq, Inc. in Taguig is seeking a Senior Client Service Analyst to manage requirements across the system development lifecycle and maintain strong client relationships.

You will guide clients through documentation, design, testing, deployment, and ongoing support to ensure satisfaction and successful delivery. The role requires at least three years in financial services or fintech, with capital markets knowledge and excellent English skills.