Night-Shift Chat Support Specialist

INTELEGENCIA BPO LLC CORP.; Antipolo; On-site; PHP 223,000 - 257,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. is seeking customer-focused representatives for night-shift, onsite in Antipolo. You will handle chat inquiries, assist with product selection, and troubleshoot issues to ensure a positive customer experience.

Ideal candidates have at least 1 year in customer service or chat support, strong English communication, and the ability to manage a high volume of interactions daily. Collaboration with teams and adherence to policies are essential.

Qualifications

• Minimum 1 year of experience in customer service, chat support, or a related field.
• Excellent written and verbal English communication skills.
• Ability to manage a high volume of chat interactions daily.
• Willingness to work onsite on a night-shift schedule.
• Strong problem-solving and troubleshooting abilities.

Responsibilities

• Respond to customer inquiries and concerns through chat.
• Assist customers in finding products and making appropriate selections.
• Handle customer complaints with suitable solutions within timelines.
• Follow up to ensure proper resolution and satisfaction.
• Coordinate with team and other departments to address issues.
• Troubleshoot common product and service-related concerns.
• Communicate clearly and professionally with customers.
• Proactively engage customers and provide extra assistance.
• Follow company policies and guidelines.
• Develop understanding of interconnected systems used daily.
• Identify opportunities for process improvements.

Skills

Written English

Verbal English

Customer service mindset

Multitasking

Team collaboration

Tools

Chat platforms

CRM software

Job description

INTELEGENCIA BPO LLC CORP. is seeking customer-focused representatives for night-shift, onsite in Antipolo. You will handle chat inquiries, assist with product selection, and troubleshoot issues to ensure a positive customer experience.

Ideal candidates have at least 1 year in customer service or chat support, strong English communication, and the ability to manage a high volume of interactions daily. Collaboration with teams and adherence to policies are essential.