Night-Shift Tech & Customer Support Pro

Acquire Intelligence; Metro Manila; On-site; PHP 167,000 - 246,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Paid time off

Job summary

Acquire Intelligence is seeking a CSR - Customer & Technical Support to join our Ortigas, Pasig City onsite night-shift team. You will help customers set up and troubleshoot consumer electronics and home-audio products across phone, chat, and email.

Current employees receive performance incentives based on criteria. The role emphasizes front-line technical support, accurate case documentation, and escalation when deeper help is required.

Qualifications

• At least 1 year of technical support or help desk experience in a customer-facing environment.
• Ability to guide customers through step-by-step troubleshooting over phone and digital channels.
• Able to document symptoms, troubleshooting actions, and outcomes clearly.
• Experience with consumer electronics or home-audio products is a plus.

Responsibilities

• Assist customers with product setup, configuration, usage, and troubleshooting questions.
• Ask targeted questions to identify the issue and guide customers through logical troubleshooting steps.
• Support customers across phone, chat, and email based on business need.

Skills

Technical support

Troubleshooting

Customer service

Communication

Tools

CRM systems

Ticketing tools

Knowledge base

Job description

Acquire Intelligence is seeking a CSR - Customer & Technical Support to join our Ortigas, Pasig City onsite night-shift team. You will help customers set up and troubleshoot consumer electronics and home-audio products across phone, chat, and email.

Current employees receive performance incentives based on criteria. The role emphasizes front-line technical support, accurate case documentation, and escalation when deeper help is required.