Night-Shift Onsite Customer Care Specialist

HCL Technologies Philippines Inc; Taguig; On-site; PHP 201,000 - 301,000; Full time

Benefits offered by this job

Day 1 HMO benefits w/ 3 FREE Dependets

Group Life Insurance

Medicine reimbursement (5,000)

15% night differential pay

SL is convertible into CASH

Job summary

HCL Technologies Philippines Inc is seeking a Customer Service Representative to respond to customer inquiries and resolve complaints in English. The role requires effective communication, multitasking, and the ability to work onsite at McKinley Hills, Taguig, including night shifts.

You will gather information, log calls, propose resolutions, and inform customers about available services while building relationships in a fast-paced team environment. Night differential applies.

Qualifications

• Good verbal and written English communication skills.
• Minimum of 1 year Customer Service Representative experience (Advantage Only)
• Amenable to work onsite in Mckinley Hills, Taguig City (Cyber Sigma, Lawton Avenue)
• Amenable to work Night Shift / Graveyard Shift

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, research/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

Excellent customer service

Multitasking

Time management

English communication

Relationship building

Job description

HCL Technologies Philippines Inc is seeking a Customer Service Representative to respond to customer inquiries and resolve complaints in English. The role requires effective communication, multitasking, and the ability to work onsite at McKinley Hills, Taguig, including night shifts.

You will gather information, log calls, propose resolutions, and inform customers about available services while building relationships in a fast-paced team environment. Night differential applies.