Customer Service Representative

INTELEGENCIA BPO LLC CORP.; Antipolo; On-site; PHP 223,000 - 257,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. is seeking customer-focused representatives for night-shift, onsite in Antipolo. You will handle chat inquiries, assist with product selection, and troubleshoot issues to ensure a positive customer experience.

Ideal candidates have at least 1 year in customer service or chat support, strong English communication, and the ability to manage a high volume of interactions daily. Collaboration with teams and adherence to policies are essential.

Qualifications

• Minimum 1 year of experience in customer service, chat support, or a related field.
• Excellent written and verbal English communication skills.
• Ability to manage a high volume of chat interactions daily.
• Willingness to work onsite on a night-shift schedule.
• Strong problem-solving and troubleshooting abilities.

Responsibilities

• Respond to customer inquiries and concerns through chat.
• Assist customers in finding products and making appropriate selections.
• Handle customer complaints with suitable solutions within timelines.
• Follow up to ensure proper resolution and satisfaction.
• Coordinate with team and other departments to address issues.
• Troubleshoot common product and service-related concerns.
• Communicate clearly and professionally with customers.
• Proactively engage customers and provide extra assistance.
• Follow company policies and guidelines.
• Develop understanding of interconnected systems used daily.
• Identify opportunities for process improvements.

Skills

Written English

Verbal English

Customer service mindset

Multitasking

Team collaboration

Tools

Chat platforms

CRM software

Job description

We are looking for customer-focused and detail-oriented Customer Service Representatives to join our team in Antipolo. The successful candidates will handle customer inquiries through chat, assist with product selection, troubleshoot common concerns, and ensure a positive customer experience.

This role requires excellent written communication skills, patience, multitasking abilities, and the ability to manage a high volume of customer interactions while providing timely and effective solutions.

Key Responsibilities

• Respond to customer inquiries and concerns through chat.
• Assist customers in finding products and making appropriate product selections.
• Handle customer complaints by providing suitable solutions and alternatives within established timelines.
• Follow up on customer concerns to ensure proper resolution and satisfaction.
• Coordinate with team members and other departments to address customer issues.
• Troubleshoot common product and service-related concerns.
• Communicate clearly, professionally, and confidently with customers.
• Proactively engage customers and provide assistance beyond their immediate requests.
• Follow established communication procedures, guidelines, and company policies.
• Develop a good understanding of interconnected systems and platforms used in daily operations.
• Identify opportunities for process improvements and recommend practical solutions.
• Perform other duties as assigned.

Qualifications and Requirements

• At least 1 year of experience in customer service, chat support, or a related field.
• Excellent written and verbal English communication skills.
• Proven experience handling customer inquiries and providing effective support.
• Ability to manage a high volume of chat interactions daily.
• Strong multitasking, organizational, and time-management skills.
• Attentive, patient, and customer-focused when handling inquiries and complaints.
• Ability to identify customer needs and provide appropriate solutions.
• Strong problem-solving and troubleshooting skills.
• Ability to work effectively with a team and collaborate with other departments.
• Positive attitude and willingness to go the extra mile to ensure customer satisfaction.
• Ability to work onsite on a night-shift schedule.

Preferred Qualifications

• Experience in chat-based customer support or e-commerce customer service.
• Familiarity with customer service platforms and interconnected business systems.
• Experience assisting customers with product inquiries and recommendations.
• Ability to suggest process improvements and contribute to team performance.

Employment Details

• Employment Type: Probationary
• Number of Vacancies: 4
• Salary Range: PHP 20,000–23,000 per month
• Work Schedule: Night Shift