Newbie-Friendly Customer Service Rep - Full-Time Training

StaffSmart Outsourcing; Cebu City; On-site; PHP 246,000 - 424,000; Full time

Benefits offered by this job

Comprehensive on-the-job training

Mentorship from experienced team leads

Competitive salary with incentives

Career development opportunities

Health and wellness benefits

Collaborative work environment

Modern IT Park facility

Flexible working arrangements

Employee recognition programs

Job summary

StaffSmart Outsourcing in Cebu is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team at the Banawa facility. This is a full-time role designed for newbies, with comprehensive training and mentorship to help you develop the skills needed to excel in customer service.

This position offers a supportive, learning-focused environment where you'll handle inquiries across phone, email, chat, and other channels while contributing to team targets and KPIs

Qualifications

• No prior customer service experience required; newbies welcome.
• Excellent communication and written skills are essential.
• Ability to multitask and learn new systems quickly.
• Friendly, empathetic, and customer-focused mindset.
• Willingness to adapt to a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels with professionalism.
• Provide accurate information about products and services and address questions.
• Process orders, returns, complaints, and account management tasks.
• Document all interactions in company systems accurately.
• Identify and escalate complex issues to supervisors when needed.
• Follow policies and quality standards to maintain service excellence.
• Contribute to team goals and metrics such as CSAT and first-call resolution.
• Collaborate with colleagues to share best practices and support each other.
• Seek feedback to improve performance and skills.

Skills

Strong communication skills

Excellent listening skills

Fluency in English

Basic computer literacy

Patience and composure

Reliability and punctuality

Job description

StaffSmart Outsourcing in Cebu is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team at the Banawa facility. This is a full-time role designed for newbies, with comprehensive training and mentorship to help you develop the skills needed to excel in customer service.

This position offers a supportive, learning-focused environment where you'll handle inquiries across phone, email, chat, and other channels while contributing to team targets and KPIs