Entry-Level Customer Care Specialist - Training & Growth

StaffSmart Outsourcing; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Comprehensive on-the-job training

Mentorship by experienced leaders

Competitive salary package

Career development opportunities

Health and wellness benefits

Modern IT Park facility

Flexible working arrangements

Employee recognition programs

Job summary

StaffSmart Outsourcing in Cebu City is seeking enthusiastic Customer Service Representatives to join our growing Banawa and Mactan teams. This full-time role offers training and mentorship to help you develop essential skills as you start your career in customer service.

You will handle inquiries via phone, email, chat, and other channels, provide product information, process requests, document interactions, and work toward high customer satisfaction in a supportive, modern IT Park workplace.

Qualifications

• No prior customer service experience required; newbies welcome.
• Strong verbal and written communication; articulate information clearly.
• Excellent listening skills and empathy for customers.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Provide accurate information about products and services.
• Process orders, returns, complaints and account tasks.
• Document all interactions accurately in company systems.
• Escalate complex issues to supervisors when needed.
• Follow policies and maintain quality standards.

Skills

Communication

English fluency

Multitasking

Tech literacy

Job description

StaffSmart Outsourcing in Cebu City is seeking enthusiastic Customer Service Representatives to join our growing Banawa and Mactan teams. This full-time role offers training and mentorship to help you develop essential skills as you start your career in customer service.

You will handle inquiries via phone, email, chat, and other channels, provide product information, process requests, document interactions, and work toward high customer satisfaction in a supportive, modern IT Park workplace.