Entry-Level Customer Service Rep - Training & Mentorship

StaffSmart Outsourcing; Cebu City; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Competitive salary

Career development

Health and wellness benefits

Inclusive work environment

Modern IT Park facility

Flexible working arrangements

Employee recognition

Job summary

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in the IT Park Cebu, Philippines. This full-time role is designed for newbies and offers comprehensive training and mentorship to help you develop strong communication and problem-solving skills while delivering excellent service.

You will handle inquiries via phone, email, and chat, document interactions, and collaborate with colleagues to meet service metrics in a

Qualifications

• No prior customer service experience required – we welcome newbies and first-time job seekers.
• Strong communication skills, both verbal and written, with the ability to articulate information clearly and professionally.
• Excellent listening skills and genuine empathy for customer needs and concerns.
• Patience and composure when handling difficult situations or challenging customers.
• Willingness to learn and develop your skills in a fast-paced environment.
• Ability to multitask and manage time effectively while maintaining quality standards.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other communication channels with professionalism and courtesy.
• Providing accurate information about products and services to customers, addressing their questions and concerns.
• Processing customer requests, including orders, returns, complaints and account management tasks.
• Documenting all customer interactions and transactions in company systems accurately and thoroughly.
• Identifying and escalating complex issues to supervisors or specialist teams when necessary.
• Following company policies, procedures and quality standards consistently to maintain service excellence.
• Contributing to team goals and metrics, including call handling times, first-call resolution and customer satisfaction ratings.
• Collaborating with colleagues to share best practices and support one another in delivering outstanding service.
• Continuously seeking feedback and opportunities to improve your own performance and skills.

Skills

Excellent communication

Active listening

Fluent English

Multitasking

Customer service mindset

Reliability and punctuality

Basic computer literacy

Team collaboration

Job description

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in the IT Park Cebu, Philippines. This full-time role is designed for newbies and offers comprehensive training and mentorship to help you develop strong communication and problem-solving skills while delivering excellent service.

You will handle inquiries via phone, email, and chat, document interactions, and collaborate with colleagues to meet service metrics in a