Newbie-Friendly Customer Service Rep - Full-Time, Mentored

StaffSmart Outsourcing; Lapu-Lapu; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Competitive salary

Career development

Health and wellness benefits

Inclusive work environment

Modern IT Park facility

Flexible working arrangements

Employee recognition

Job summary

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in Mactan Cebu. This full-time role based at our Banawa facility offers comprehensive training and mentorship for individuals new to the customer service industry.

You'll respond to inquiries via phone, email, chat and other channels, provide product information, process requests, and document interactions in our systems.

Qualifications

• No prior customer service experience required.
• Excellent listening skills and empathy for customer needs.
• Basic computer literacy and ability to learn new systems quickly.
• Fluent English communication, both written and verbal.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels with professionalism.
• Provide accurate information about products and services to customers.
• Process orders, returns, complaints and account-related requests.
• Document all interactions accurately in company systems.
• Escalate complex issues to supervisors when needed.
• Follow policies and quality standards to maintain service excellence.
• Contribute to team goals and customer satisfaction metrics.
• Collaborate with colleagues to share best practices.

Skills

Communication skills

Fluency in English

Written communication

Multi-tasking

Patience and empathy

Job description

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in Mactan Cebu. This full-time role based at our Banawa facility offers comprehensive training and mentorship for individuals new to the customer service industry.

You'll respond to inquiries via phone, email, chat and other channels, provide product information, process requests, and document interactions in our systems.