Newbie-Friendly CSR - Full-Time with Mentorship

StaffSmart Outsourcing; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Competitive salary

Career development

Health benefits

Collaborative environment

Modern IT Park

Flexible work arrangements

Employee recognition

Job summary

StaffSmart Outsourcing in Cebu City seeks a Customer Service Representative to join the Banawa & Mactan team. This full-time role focuses on delivering excellent customer experiences via phone, email, and chat, with a structured training program for newcomers.

You will handle inquiries, process requests, document interactions, and escalate complex issues, while meeting team targets for response quality and satisfaction.

Qualifications

• No prior customer service experience required; newbies welcomed.
• Strong verbal and written communication to articulate information professionally.
• Excellent listening and empathy for customer needs.
• Basic computer literacy and ability to learn new systems quickly.
• Patience, composure and a positive attitude in a fast-paced environment.
• Fluency in English; additional languages are a bonus.

Responsibilities

• Respond to customer inquiries via phone, email, chat.
• Provide accurate information about products and services.
• Process orders, returns, complaints and account management tasks.
• Document interactions and transactions in company systems.
• Escalate complex issues to supervisors when needed.

Skills

Communication skills

Active listening

English fluency

Multitasking

Reliability

Problem solving

Job description

StaffSmart Outsourcing in Cebu City seeks a Customer Service Representative to join the Banawa & Mactan team. This full-time role focuses on delivering excellent customer experiences via phone, email, and chat, with a structured training program for newcomers.

You will handle inquiries, process requests, document interactions, and escalate complex issues, while meeting team targets for response quality and satisfaction.