Entry-Level Customer Support Associate | Full-Time Training

StaffSmart Outsourcing; Cebu City; On-site; PHP 288,000 - 384,000; Full time

Benefits offered by this job

Comprehensive on-the-job training

Mentorship from experienced leads

Competitive salary with incentives

Career development opportunities

Health and wellness benefits

Collaborative work environment

Flexible working arrangements where/ap

Employee recognition programs

Job summary

StaffSmart Outsourcing in Cebu City is hiring a Customer Service Representative to join our growing team at the Banawa facility. This full-time role focuses on delivering exceptional customer experiences across phone, email, chat, and other channels, with full onboarding and mentorship for newcomers.

You will learn product and service knowledge, document interactions, and collaborate with teammates to meet performance metrics.

Qualifications

• No prior customer service experience required.
• Strong communication and listening skills.
• Fluency in English is essential.
• Able to learn new software and systems quickly.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Provide accurate information about products and services.
• Process orders, returns, complaints and manage accounts as needed.
• Document all interactions in company systems accurately.
• Escalate complex issues to supervisors when necessary.
• Follow policies and quality standards to maintain service excellence.
• Contribute to team goals and customer satisfaction metrics.
• Collaborate with colleagues to share best practices.

Skills

Communication

English Fluency

Multitasking

Patience

Job description

StaffSmart Outsourcing in Cebu City is hiring a Customer Service Representative to join our growing team at the Banawa facility. This full-time role focuses on delivering exceptional customer experiences across phone, email, chat, and other channels, with full onboarding and mentorship for newcomers.

You will learn product and service knowledge, document interactions, and collaborate with teammates to meet performance metrics.