Entry-Level Customer Service Representative

StaffSmart Outsourcing; Guadalupe; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Mentorship program

Health and wellness benefits

Flexible working arrangements

Job summary

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our growing team in Banawa and Mactan Cebu. This full-time position offers comprehensive training and mentorship to help you develop the skills needed to excel in customer service.

You will respond to inquiries via phone, email, chat and other channels, provide product information, process orders and manage accounts. No prior experience required; English fluency is essential and ongoing support is provided.

Qualifications

• No prior customer service experience required; newbies welcomed.
• Excellent verbal and written communication skills.
• Active listening and empathy for customers.
• Basic computer literacy and ability to learn new systems quickly.
• Reliable, punctual and able to commit to a full-time schedule.
• Fluency in English; additional languages a bonus.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Provide accurate information about products and services to customers.

Skills

Communication skills

Verbal & written communication

Empathy

Active listening

Problem solving

Job description

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our growing team in Banawa and Mactan Cebu. This full-time position offers comprehensive training and mentorship to help you develop the skills needed to excel in customer service.

You will respond to inquiries via phone, email, chat and other channels, provide product information, process orders and manage accounts. No prior experience required; English fluency is essential and ongoing support is provided.