Network Technician Tier 1

TGT Global; Taguig; Sur place; PHP 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

HMO from Day 1

24 PTOs

Free daily meals

Overseas training

Résumé du poste

TGT Global is hiring a Tier 1 Network Technician to maintain network stability and availability across production systems. The role requires strong troubleshooting, Linux basics, and knowledge of BGP/OSPF, DNS, DHCP, and SD-WAN.

You will monitor performance, resolve faults, and act as second-tier support while coordinating with operations and engineering teams. Based in Metro Manila, with options for onsite work at BGC/Alabang offices, and involvement in out-of-hours meetings as needed.

Qualifications

• Strong troubleshooting in production and network environments.
• Strong understanding of networking concepts and protocols.
• Fundamental Linux administration skills.
• Working knowledge of BGP, OSPF, Routing & Switching, DNS, DHCP, and firewall troubleshooting.
• Understanding of SD-WAN environments.
• Experience with production monitoring and ticket management systems.
• Excellent written and verbal English communication skills.
• Ability to work independently and manage multiple priorities.
• Proactive, self-starter mindset with strong customer focus.
• Willingness to attend out-of-hours monthly meetings.

Responsabilités

• Monitor network performance and proactively identify issues that may affect service availability or performance.
• Investigate and resolve network faults, outages, connectivity issues, and service degradations.
• Utilize monitoring tools to ensure systems, applications, and network services remain operational.
• Act as second-tier support in identifying and resolving production-related incidents.
• Install, configure, and support network equipment, including routers, switches, proxy servers, WAN accelerators, DNS, DHCP.
• Troubleshoot routing, switching, and firewall-related issues.
• Support network device updates and approved firmware releases.
• Collaborate with operations and engineering teams on system, application, and hardware maintenance.
• Accurately document incidents, troubleshooting activities, and resolutions in ticketing systems.
• Provide network status updates and incident reports to stakeholders and management.
• Maintain clear and effective communication with customers and internal teams throughout the incident lifecycle.
• Contribute to continuous improvement initiatives involving monitoring, service delivery, and operational processes.

Connaissances

Troubleshooting

Networking concepts

Linux

BGP

OSPF

Routing & Switching

DNS

DHCP

Firewall troubleshooting

SD-WAN

Monitoring tools

Incident management

English communication

Independent work

Proactive mindset

Out-of-hours meetings

Outils

Monitoring tools

Ticketing systems

Description du poste

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Vibrant City Location: Work in our orime locations: BGC or Alabang (shifting schedule)

As a Tier 1 Network Technician

You’ll play a critical role in maintaining the stability, performance, and availability of network infrastructure and production systems.

Ideal Technical Profile

• Strong troubleshooting and analytical skills in production and network environments

• Strong understanding of networking concepts and protocols

• Fundamental Linux administration skills and familiarity with Linux commands

• Working knowledge of:

  • BGP

  • OSPF

  • Routing & Switching

  • DNS

  • DHCP

  • Firewall troubleshooting

• Understanding of SD-WAN environments

• Experience with production monitoring and ticket management systems

• Excellent written and verbal English communication skills

• Ability to work independently and manage multiple priorities

• A proactive, self-starter mindset with a strong customer focus

• Willingness to attend out-of-hours monthly meetings as required

Your Impact Starts Here

Network Monitoring & Incident Management Ideal Technical Profile

• Monitor network performance and proactively identify issues that may affect service availability or performance

• Investigate and resolve network faults, outages, connectivity issues, and service degradations

• Utilize monitoring tools to ensure systems, applications, and network services remain operational

• Act as second-tier support in identifying and resolving production-related incidents.

Network Infrastructure Support

• Install, configure, and support network equipment, including:

  • Routers

  • Switches

  • Proxy servers

  • WAN accelerators

  • DNS

  • DHCP services

• Troubleshoot routing, switching, and firewall-related issues

• Support network device updates and approved firmware releases

• Collaborate with operations and engineering teams on system, application, and hardware maintenance

Documentation & Communication

• Accurately document incidents, troubleshooting activities, and resolutions in ticketing systems

• Provide network status updates and incident reports to stakeholders and management

• Maintain clear and effective communication with customers and internal teams throughout the incident lifecycle

• Contribute to continuous improvement initiatives involving monitoring, service delivery, and operational processes

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment.