Aftersales Support Officer

TGT Global; Taguig; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

HMO Day 1

PTO 24 days

Career development

Overseas training

Daily meals

Job summary

TGT Global is hiring an IT Support Engineer to provide comprehensive technical support to MSP partners and their clients. The role focuses on delivering Level 1 troubleshooting, warranty processing, and multi-channel assistance with a strong emphasis on customer service.

The ideal candidate has 2-3 years in presales or post-sales for computer products, plus fluent English and solid hardware knowledge. This on-site position is based in BGC with Day Shift hours and a vibrant, supportive culture.

Qualifications

• 2-3 years of experience in presales or post-sales for IT/computer products.
• Excellent English communication, both written and spoken.
• Strong customer service mindset and professional phone manner.

Responsibilities

• Serve as first point of contact for aftersales concerns (Level 1), troubleshooting and warranty follow-ups.
• Coordinate with presales teams to gather information and escalate as needed.
• Provide multi-channel support (Phone, Email, Zendesk) for Retail, Delivery, Commercial, Marketplace.
• Join training sessions and maintain clear, empathetic communication with customers.

Skills

Customer service

English fluency

Phone support

Hardware knowledge

IT support

Job description

NICHED IN COMPUTERS? WE WANT YOU!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT: BGC!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Vibrant City Location: Work in BGC (Day Shift!)

As an IT Support Engineer...

You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Your Profile in Customer Service

• At least 2-3 years of experience in presales or post sales for IT/ Computer products

• Technical expertise with latest computer hardware and components

• Excellent customer service & communication skills

• Fluent in English, both written and verbal.

• Proven excellence in phone and customer service manner and skills.

Your Human Touch

• Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally.

• Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure.

• Excellent time, task, and detail management; results-oriented and reliable with minimal supervision.

• Team-oriented, adaptable, and maintains a neat, professional appearance.

• Amenable to working on site: BGC Day

YOUR DAY-TO-DAY TASKS

Customer support

• Serve as the first point of contact for all aftersales concerns, including basic troubleshooting, Level 1 support, warranty applications, and delivery follow-ups.

• Assess and approve RA requests or lift complex warranty cases as needed.

• Provide support across multiple channels (Phone, Zendesk, Email, Backend, Live Chat) and for all business segments (Retail, Delivery, Commercial, Marketplace).

• Ensure clear, timely communication while maintaining empathy and professionalism at all times.

Internal Communication

• Coordinate with presales teams (SSO, Commercial, Retail) to gather needed information and elevate concerns when necessary.

• Work closely with the warranty team to ensure timely resolution of customer warranty issues and deliver a high level of satisfaction.

• Join weekly/monthly aftersales meetings to review performance, progress, and department plans.

• Attend Aftersales, customer service, technical, and vendor training sessions, including those held outside regular business hours.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

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