Senior Technical Consultant

TGT Global; Muntinlupa; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

PHP 200,000 Sign-On Bonus

HMO from Day 1

24 PTOs

Career development & certifications

Overseas training

Hybrid work in Alabang

Job summary

Senior Technical Consultant role at TGT Global in the Alabang area. You will own advanced technical support, resolve complex incidents, optimize client infrastructure, and serve as a key escalation point with clients, internal teams, and vendors.

Ideal candidates have 3+ years in MSP environments, strong Microsoft 365/Azure AD, Windows Server, and networking knowledge. Hybrid work setup available with a Day 1 HMO and generous perks.

Qualifications

• 3–5 years MSP / managed services experience supporting multiple clients.

Responsibilities

• Own advanced technical support, solve complex incidents, optimize client infrastructure.
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Skills

MSP experience

Microsoft 365

Azure AD / Entra ID

Windows Server

Networking fundamentals

English communication

Troubleshooting

Tools

HaloPSA

N-able N-central

Microsoft Defender for Endpoint

3CX / VoIP

Job description

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT: ALABANG!

• GET PHP 200,000 SIGN-ON BONUS! Take your next career step and enjoy an incredible PHP 200,000 sign-on bonus when you join our team! It's our way of welcoming the right talent to #WeAreTGT. Terms and conditions apply.

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Your Best Work Setup: Join us in Alabang and enjoy the flexibility of a hybrid work arrangement on a day shift!

As a Senior Technical Consultant..

Own advanced technical support, solve complex incidents, optimize client infrastructure, and act as a key escalation expert working with clients, internal teams, and vendors to deliver high-impact solutions and continuous improvements.

Ideal Technical Profile

We're looking for an experienced IT professional with 3+ years in consulting roles, ideally in a Managed Service Provider (MSP) environment.

Must-Have Experience

• 3-5 years MSP / managed services experience supporting multiple clients

• Strong Microsoft 365 & Azure AD (Entra ID) skills - Exchange Online, Intune, Conditional Access, SharePoint

• Windows Server administration - Active Directory, Group Policy, Hyper-V, patching, RDP

• Networking fundamentals - DNS, VPN, firewall configuration (Fortinet, Meraki, WatchGuard, Check Point), email security (SPF/DKIM/DMARC)

• Strong English communication skills (written & spoken) for Australian clients (email, calls, Teams)

• Ability to independently troubleshoot and resolve high-priority issues (P1/P2 tickets)

Highly Desirable

• Security tools experience (e.g., Microsoft Defender for Endpoint, Huntress, EDR platforms)

• VoIP/3CX administration and support

• Experience delivering IT projects (migrations, deployments, onboarding)

• Awareness of cybersecurity frameworks (Essential Eight, compliance standards)

• MSP tools experience (HaloPSA, N-able N-central, or similar platforms)

Your Impact Starts Here

Manage Escalations and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they elevate.

Systems Maintenance and Administration

• Perform serving patching, CVE remediation, Windows update management, network and security updates and telephony administration

Project Delivery Capability

• 15% of your work is project-based and increasing in this category. Involving multi-day or multi-week engagements. This is a critical differentiator from a pure L1/L2 role.

Other key responsibilities

• Documentation and knowledge sharing

• Client Communications

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.