NETWORK SUPPORT ENGINEER

TGT Global; Quezon City; Presencial; PHP 391.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO from Day 1

24 PTOs

Overseas training

Career development

Free daily meals

Descripción de la vacante

TGT Global in Eastwood, Philippines, is hiring a Network Support Engineer to provide comprehensive technical support to MSP partners and their clients.

Ideal candidates have experience in technical or product support, basic networking knowledge (routing, switching, and firewalls), strong English communication, and a customer‑focused approach. The role involves troubleshooting, guiding customers, and collaborating with Engineering, Partner Success and Sales.

Formación

• Experience in technical or product support, preferably in a customer-facing role.
• Basic knowledge of networking concepts, including routing, switching, and firewalls.
• Strong technical aptitude and ability to learn new technologies quickly.
• Excellent written and verbal English communication skills.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple customer requests and prioritize tasks effectively.
• Professional and customer-focused approach.
• Good to have: Basic Python/BASH, SQL, Zendesk, JIRA, Slack, or experience with Cisco, Fortinet, and SonicWall.

Responsabilidades

• Provide friendly and accurate technical support through chat, email, phone, and web.
• Identify, troubleshoot, and resolve customer technical issues.
• Guide customers through troubleshooting steps and solutions.
• Manage a high volume of support requests while maintaining service quality.
• Work closely with Engineering, Partner Success, and Sales teams to resolve customer concerns.
• Gather and communicate customer feedback to support product improvements.
• Maintain and update knowledge base articles and support documentation.
• Build positive and long‑term customer relationships.
• Document customer issues, solutions, and feedback accurately.
• Identify recurring issues and recommend improvements.
• Stay updated on product features and technical processes.
• Support other technical and customer service initiatives as needed.

Conocimientos

Networking concepts

Customer support

English communication

Troubleshooting

Multi-tasking

Customer-focused

Python/BASH/SQL (optional)

Cisco/Fortinet/SonicWall (experience)

Herramientas

Zendesk

JIRA

Slack

Cisco

Fortinet

SonicWall

Descripción del empleo

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT: EASTWOOD!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Vibrant City Location: Work in Eastwood

As an Network Support Engineer...

You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

• Experience in technical or product support, preferably in a customer-facing role

• Basic knowledge of networking concepts, including routing, switching, and firewalls

• Strong technical aptitude and ability to learn new technologies quickly

• Excellent written and verbal English communication skills

• Strong troubleshooting, analytical, and problem-solving skills

• Ability to manage multiple customer requests and prioritize tasks effectively

• Professional and customer-focused approach

• Good to have: Basic Python/BASH, SQL, Zendesk, JIRA, Slack, or experience with Cisco, Fortinet, and SonicWall

Your Impact Starts Here

Technical Support & Troubleshooting

• Provide friendly and accurate technical support through chat, email, phone, and web

• Identify, troubleshoot, and resolve customer technical issues

• Guide customers through troubleshooting steps and solutions

• Manage a high volume of support requests while maintaining service quality

Customer & Team Collaboration

• Work closely with Engineering, Partner Success, and Sales teams to resolve customer concerns

• Gather and communicate customer feedback to support product improvements

• Maintain and update knowledge base articles and support documentation

• Build positive and long‑term customer relationships

Other Key Responsibilities

• Document customer issues, solutions, and feedback accurately

• Identify recurring issues and recommend improvements

• Stay updated on product features and technical processes

• Support other technical and customer service initiatives as needed

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment