Customer Onboarding Coordinator - Telecoms

Better; Philippines; On-site; PHP 841,000 - 1,122,000; Full time

Benefits offered by this job

Fully remote working environment

Perkbox for discounts and rewards

Employee referral scheme

Monthly staff awards

Job summary

Better is seeking a Customer Onboarding Coordinator to manage the ordering and onboarding of telecoms services from a fully remote location in the Philippines. You will coordinate with sales, suppliers, and internal teams to ensure accurate orders, timely progress, and a smooth customer onboarding experience.

The role requires 3+ years in telecom provisioning or order management, strong English communication, and the ability to handle multiple orders concurrently while maintaining high accuracy.

Qualifications

• 3+ years in telecoms provisioning or order management.
• Experience with broadband provisioning and number porting.
• Experience with live orders from submission to completion.
• Strong English communication and customer-facing skills.

Responsibilities

• Place and manage orders for telecoms services in line with customer requirements.
• Track orders from submission to completion, chasing progress where needed.
• Manage number porting and broadband provisioning, resolving any issues quickly.
• Liaise with suppliers to ensure timely delivery and escalat e delays where necessary.
• Collaborate with internal teams to keep orders aligned with customer expectations.
• Provide updates to customers and respond to order-related queries.
• Maintain accurate records and update internal systems and trackers.

Skills

Telecom provisioning

Order management

Customer communication

English fluency

Multi-tasking

Tools

HubSpot

Job description

Job Title: Customer Onboarding Coordinator

Location: Remote (Philippines)

Salary: 1200-1600 USD per month, paid in PHP or USD.

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction.

Role Overview

We’re looking for an organised and detail-focused individual to manage the ordering and onboarding of telecoms services, including telephone systems, broadband, and number porting.

You’ll work closely with sales, suppliers, and internal teams to ensure orders are accurate, progressed efficiently, and delivered on time, helping create a smooth onboarding experience for customers.

Key Responsibilities

• Place and manage orders for telecoms services in line with customer requirements
• Track orders from submission to completion, chasing progress where needed
• Manage number porting and broadband provisioning, resolving any issues quickly
• Liaise with suppliers to ensure timely delivery and escalat e delays where necessary
• Collaborate with internal teams to keep orders aligned with customer expectations
• Provide updates to customers and respond to order-related queries
• Maintain accurate records and update internal systems and trackers

Requirements

• 3+ years of experience in telecoms provisioning, order management, or service delivery
• Hands-on experience with broadband provisioning and number porting processes
• Experience working with telecoms suppliers and managing live orders from submission to completion
• Proven ability to manage multiple orders simultaneously with high accuracy
• Strong written and spoken English communication skills, with experience communicating with customers, telecom suppliers, and internal sales teams
• Available during UK business hours
• Experience using HubSpot is a plus

Benefits

• Work in a dynamic, supportive team.
• Competitive salary of 1200-1600 USD/month, paid in PHP or USD.
• Fully remote working environment.
• Access to Perkbox for discounts and rewards.
• Participate in our employee referral scheme.
• Monthly staff awards to celebrate achievements.