Native Korean Bilingual CSR - MOA Pasay site

Conduent; Pasay; Hybrid; PHP 257,000 - 1,267,000; Full time

Benefits offered by this job

13th Month Pay

HMO

Life Insurance

Statutory Benefits

Leave Credits

Job summary

Conduent, Inc. in Pasay is seeking a Korean bilingual Customer Experience Associate for the Consumer Health account. This hybrid, full-time role handles inquiries via calls, emails, and chat, ensuring timely resolutions with warmth and accuracy.

The position requires strong Korean and English communication, 1+ year in a BPO setting, and a customer-focused mindset. Night shifts are included, with rotation and standard benefits provided.

Qualifications

• Minimum 1 year of BPO experience as a Korean Bilingual CSR or background in medical/pharma is preferred but not required.
• Strong communication in Korean and English; critical thinking and problem solving.

Responsibilities

• Handle inquiries (calls, emails, and chat); assess cases and provide resolutions.
• Identify customer needs and offer accurate information warmly and empathetically.
• Perform routine call center activities using standard scripts and guidelines.
• Gather/update data and escalate complex issues when needed.
• Explain company policies clearly to customers; comply with all policies and standards.

Skills

Communication skills

Bilingual (Korean/English)

Critical thinking

Education

Senior High School / 2nd year college

Job description

KOREAN BILINGUAL CUSTOMER EXPERIENCE ASSOCIATE

Consumer Health account - client industry: Pharmaceutical and Life Sciences

Location: One E-Com, MOA Complex, Pasay (Hybrid)

Night shift schedules

Type: Full-time (Permanent/Probationary)

Pay: ₱22K basic + up to ₱90k Language Premium + ₱1,500 allowance + performance-based incentives + 15% Night Differential pay

Perks: 13th Month Pay, HMO, Life Insurance, Statutory Benefits, Leave Credits

What You’ll Do:

• Handle inquiries (calls, or e-mails and chat), assess cases, and provide resolutions
• Identify customer needs & offer accurate info in a warm, empathetic manner
• Perform routine call center activities using standard scripts & guidelines
• Gather/update data & escalte complex issues when needed
• Explain company policies clearly to customers
• Comply with all company policies & standards

Qualifications:

Must have at least 1 year of work experience in BPO as a Korean Bilingual CSR or background in medical, clinic or pharmaceutical fields is highly preferred but not required.

Strong communication (in both Korean and English languages) & critical thinking skills

Korean Language skills- native level / fluent.

Educational background: Senior High grad / 2nd year college (old curriculum)

Complete pre-employment documents (SSS, Pag-IBIG, PhilHealth, TIN, NBI, COE, etc.)