Korean Bilingual Representative

Hinduja Global Solutions; Metro Manila; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Competitive Salary Package

Language Premium

Medical and Life Insurance

HMO on Day 1 plus 1 Free Dependent

Annual Salary Increase and Account‑in‑

Job summary

Hinduja Global Solutions in Manila locates a Korean bilingual customer service role focused on delivering outstanding support. The ideal candidate maintains a positive attitude, handles inquiries and complaints, and strives for customer loyalty through effective problem resolution.

The position requires at least two years of college, Korean language proficiency, and the ability to work in a non-scripted environment, with on-site duties in Bridgetowne, Quezon City.

Qualifications

• Two-year college education or higher required.
• Korean language proficiency: native or fluent with above-average communication.
• Ability to adapt to non-scripted environments.
• Proficient in MS Office and internet browsing.

Responsibilities

• Handle inbound calls with proactive customer service and troubleshooting.
• Deliver an exceptional customer experience and personalize interactions.
• Retain customers by providing value and resolving inquiries and complaints.
• Continuously improve product knowledge and participate in training.
• Escalate issues to appropriate personnel for resolution; follow policies.

Skills

Korean language

Customer service

Communication skills

Non-scripted environment

Shift work

Education

Two-year college education

Tools

MS Office

Internet browsing

Job description

Company offers:

• Competitive Salary Package
• Language Premium
• Medical and Life Insurance
• HMO on Day 1 plus 1 Free Dependent Upon Regularization
• Annual Salary Increase and Account-specific Incentives

Minimum Qualifications:

• Must completed at least 2 years of college education.
• Either Native or Filipino: Korean. Must have above average communication skills of the language
• Ability to work in a non-scripted environment
• Proficient in MS Office and Internet browsing
• Amenable to work in shifting schedule, weekends and holidays
• Willing to work onsite in Bridgetowne, Quezon City

Position Summary:

• Responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:

• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and elevate issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
• Performs other duties as assigned.

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