Korean Bilingual Representative

Metacom Careers; Quezon City; On-site; PHP 279,000 - 468,720; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in Quezon City, Philippines is seeking a bilingual English/Korean customer service specialist for an on-site role. You will handle inquiries, resolve issues, and document interactions to ensure customer satisfaction.

Salesforce will be used to manage customer data and communications, supporting both English and Korean-speaking customers. The ideal candidate has 1–3 years in customer service, a Bachelor's degree, and strong teamwork and communication skills to thrive in a

Qualifications

• Proficient in English and Korean; strong customer service skills.
• Familiarity with call center operations and CRM tools, particularly Salesforce.
• Bachelor’s degree in a relevant field preferred.

Responsibilities

• Interact with customers in both Korean and English to provide exceptional service.
• Assist customers with inquiries and resolve issues in a timely manner.
• Document customer interactions and feedback in company systems.
• Collaborate with team members to improve customer satisfaction and operational efficiency.
• Utilize Salesforce for managing customer data and communications.

Skills

English language

Korean language

Salesforce

Call center operations

Customer service

Education

Bachelor's degree

Tools

Salesforce

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Interact with customers in both Korean and English to provide exceptional service.
• Assist customers with inquiries and resolve issues in a timely manner.
• Document customer interactions and feedback in company systems.
• Collaborate with team members to improve customer satisfaction and operational efficiency.
• Utilize Salesforce for managing customer data and communications.

English Language Customer Service Korean Team Player Call Centre Salesforce

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service or a related field.
• Skills and Competencies: Proficient in English and Korean; strong customer service skills.
• Skills and Competencies: Familiarity with call center operations and CRM tools, particularly Salesforce.
• Qualities and Traits: Team player with excellent communication skills and a customer-oriented mindset.

Working Location

G/F GBF Center 1, Bridgetowne (Situated below a large screen facing the C5 road, next to Opus Mall), H3VJ+J39, Quezon City, Metro Manila, Philippines