Korean Bilingual CSR: Night-Shift Pharma Support

Conduent, Inc.; Pasay; Hybrid; PHP 257,000 - 1,267,000; Full time

Benefits offered by this job

13th Month Pay

HMO

Life Insurance

Statutory Benefits

Leave Credits

Job summary

Conduent, Inc. in Pasay is seeking a Korean bilingual Customer Experience Associate for the Consumer Health account. This hybrid, full-time role handles inquiries via calls, emails, and chat, ensuring timely resolutions with warmth and accuracy.

The position requires strong Korean and English communication, 1+ year in a BPO setting, and a customer-focused mindset. Night shifts are included, with rotation and standard benefits provided.

Qualifications

• Minimum 1 year of BPO experience as a Korean Bilingual CSR or background in medical/pharma is preferred but not required.
• Strong communication in Korean and English; critical thinking and problem solving.

Responsibilities

• Handle inquiries (calls, emails, and chat); assess cases and provide resolutions.
• Identify customer needs and offer accurate information warmly and empathetically.
• Perform routine call center activities using standard scripts and guidelines.
• Gather/update data and escalate complex issues when needed.
• Explain company policies clearly to customers; comply with all policies and standards.

Skills

Communication skills

Bilingual (Korean/English)

Critical thinking

Education

Senior High School / 2nd year college

Job description

Conduent, Inc. in Pasay is seeking a Korean bilingual Customer Experience Associate for the Consumer Health account. This hybrid, full-time role handles inquiries via calls, emails, and chat, ensuring timely resolutions with warmth and accuracy.

The position requires strong Korean and English communication, 1+ year in a BPO setting, and a customer-focused mindset. Night shifts are included, with rotation and standard benefits provided.